Seasonal Client Service Pro — Welcoming & Scheduling

H&R Block; Ravenna (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block in Ravenna, Ohio, is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and help schedule appointments. You will pair clients with the right tax professional and support front-desk operations across in-person, phone, or virtual service channels.

The role requires prior experience in customer service, the ability to multitask, strong organizational and time-management skills, and proficiency with Microsoft Office.

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multitask.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office applications.

Responsibilities

• Answer phones and greet clients in a friendly, personalized manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients according to their preferences.
• Help ensure all clients' needs are met during service (in person, over the phone or virtually).
• Maintain office cleanliness and organization of resources with the team.
• Other duties as assigned.

Skills

Customer service experience

Multitasking

Organizational skills

Time management

Microsoft Office

Education

High school diploma

Job description

H&R Block in Ravenna, Ohio, is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and help schedule appointments. You will pair clients with the right tax professional and support front-desk operations across in-person, phone, or virtual service channels.

The role requires prior experience in customer service, the ability to multitask, strong organizational and time-management skills, and proficiency with Microsoft Office.