Client Service Specialist - In-Office, Tax Season

H&R Block, Inc.; Nashville (TN); Vor Ort; USD 21.000 - 28.000; Teilzeit

Zusammenfassung

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations in-person in Nashville. You will align with tax professionals and help direct clients to the right specialist, ensuring a courteous and efficient client experience.

This role offers an in-office environment with the potential to grow into tax preparation or office leadership through training and collaboration with a tax team.

Qualifikationen

• Experience in fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.
• Familiarity with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Aufgaben

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Kenntnisse

Customer service

Interpersonal skills

Communication

Ausbildung

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Jobbeschreibung

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations in-person in Nashville. You will align with tax professionals and help direct clients to the right specialist, ensuring a courteous and efficient client experience.

This role offers an in-office environment with the potential to grow into tax preparation or office leadership through training and collaboration with a tax team.