Client Experience Specialist - Tax Season Receptionist

H&R Block; Gallatin (TN); Vor Ort; USD 19.000 - 28.000; Teilzeit

Zusammenfassung

H&R Block in Gallatin, TN is hiring a seasonal Client Service Professional / Receptionist to be the welcoming face of the office, greet clients, manage check-ins, and support daily operations in person. You will answer calls, schedule appointments, coordinate with tax professionals, and handle confidential information with care.

This entry-level role offers training and a path into tax-related roles or office leadership.

Qualifikationen

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Able to multitask and manage priorities.
• Detail-oriented and organized with follow-through.
• Comfort with basic computer programs (Microsoft Office, scheduling tools).
• Availability to work evenings and weekends during tax season.

Aufgaben

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Kenntnisse

Client service

Interpersonal skills

Multitasking

Organizational skills

Basic computer skills

Evenings & weekend availability

Ausbildung

High school diploma/GED or equivalent

Tools

Microsoft Office

Scheduling software

Teams

Jobbeschreibung

H&R Block in Gallatin, TN is hiring a seasonal Client Service Professional / Receptionist to be the welcoming face of the office, greet clients, manage check-ins, and support daily operations in person. You will answer calls, schedule appointments, coordinate with tax professionals, and handle confidential information with care.

This entry-level role offers training and a path into tax-related roles or office leadership.