Client Service Specialist — In-Office Receptionist (Tax Season)

H&R Block, Inc.; Florence (SC); On-site; USD 21,000 - 25,000; Part time

Job summary

H&R Block, Inc. in Florence, SC is seeking a part-time Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person during tax season.

You will pair clients with the right tax professional and ensure a smooth, confidential client experience. As a seasonally focused role, you will assist during peak periods, maintain a professional office environment, and collaborate with tax professionals and teammates to deliver high service

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; able to collaborate with team and serve clients professionally.
• Able to multitask and manage competing priorities throughout the day.
• Excellent organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Customer service

Interpersonal communication

Multitasking

Attention to detail

Office software

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Florence, SC is seeking a part-time Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person during tax season.

You will pair clients with the right tax professional and ensure a smooth, confidential client experience. As a seasonally focused role, you will assist during peak periods, maintain a professional office environment, and collaborate with tax professionals and teammates to deliver high service