Client Service Specialist I

HCSC Group; Lombard (IL); Hybrid; USD 48.000 - 86.000; Vollzeit

Zusammenfassung

Health Care Service Corporation (HCSC) in Lombard, IL is seeking a Sales and Marketing Support specialist to assist clients, sales leadership, and account managers. You will respond to requests related to claims, data issues, campaigns, and reporting, coordinating with internal teams to ensure timely service.

The ideal candidate brings strong communication, problem-solving, customer service, and relationship management skills, with 1 year of experience in claims or 5 years in sales/marketing or

Qualifikationen

• Bachelor’s degree and 1 year experience reviewing complex claims OR 5 years experience in Sales, Marketing, Claims, Customer Service or provider service involving processing or coordination of service for health care clients
• Completion of Blue Chip training and experience with Blue Chip systems capabilities and/or processes
• Knowledge with benefits provisions of group contracts and system interface skills

Aufgaben

• Provide sales and marketing support to clients, sales leadership, and account executives/managers
• Respond to client and business partner requests related to claims and data issues, recruitment campaigns, sales products, reporting and other account-related inquiries
• Research and resolve requests, coordinate with internal teams, and utilize available resources to ensure timely and accurate service

Kenntnisse

Communication

Problem-solving

Customer service

Relationship management

Ausbildung

Bachelor's degree

Tools

Blue Chip system

Jobbeschreibung

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

This position is responsible for providing sales and marketing support to clients, sales leadership, and account executives/managers. The role responds to client and business partner requests related to claims and data issues, recruitment campaigns, sales products, reporting, and other account-related inquiries. Responsibilities include researching and resolving requests, coordinating with internal teams, and utilizing available resources to ensure timely and accurate service. The ideal candidate will bring strong communication, problem-solving, customer service, and relationship management skills while maintaining a high level of client and account satisfaction.

Required Job Qualifications:

• Bachelor’s Degree and 1 year experience reviewing complex claims OR 5 years experience in Sales, Marketing, Claims, Customer Service or provider service involving processing or coordination of service for health care clients
• Completion of Blue Chip training and experience with Blue Chip systems capabilities and/or processes.
• Knowledge with benefits provisions of group contracts and system interface skills

Preferred Job Qualifications:

• Bachelors Degree.
• Knowledge of benefit provisions of group contacts.
• Experience with HCSC Systems/Database.
• Basic understanding of healthcare reform and implications on client accounts.
• Experience with Blue Chip system or similar health care systems capabilities and/or process.
• State Insurance Agent license or pursuing State Insurance Agent license.

This is a Flex (Hybrid) role: 3 days in office; 2 days remote. Lombard, IL Sponsorship is not available.

Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plansubject to the terms and the conditions of the plan.

Flex employees are expected to be in the office a minimum of three days a week. Management will have discretion to modify an employee’s weekly schedule for exigent circumstances.

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.

Base Pay Range

$47,500.00 - $86,000.00

Exact compensation may vary based on skills, experience, and location.