Client Experience Specialist — Front Desk

H&R Block, Inc.; Arkadelphia (AR); On-site; USD 25,000 - 32,000; Part time

Job summary

H&R Block, Inc. in Arkadelphia, AR is seeking a Client Service Professional / Receptionist to be the welcoming face of the office.

You will greet clients, answer phone calls, schedule appointments, and pair clients with the right tax professional for their needs in a friendly, professional setting. This in-person role supports daily office operations, handles confidential documents, maintains an organized front desk, and collaborates with tax professionals to ensure a smooth client experience

Qualifications

• Experience in fast-paced, client-centric environment.
• Strong interpersonal and communication skills with the ability to collaborate with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication

Team collaboration

Multitasking

Organizational skills

Discretion/confidentiality

Scheduling

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Arkadelphia, AR is seeking a Client Service Professional / Receptionist to be the welcoming face of the office.

You will greet clients, answer phone calls, schedule appointments, and pair clients with the right tax professional for their needs in a friendly, professional setting. This in-person role supports daily office operations, handles confidential documents, maintains an organized front desk, and collaborates with tax professionals to ensure a smooth client experience