Client Service Specialist

Telligen; West Des Moines (IA); On-site; USD 22,041 - 30,307; Full time

Job summary

Telligen in the United States is seeking a Client Service Specialist to respond to inbound inquiries, coordinate outreach with providers and members, and support program operations for contract members.

You will ensure high customer satisfaction through accurate data entry, clear written and verbal communication, and proficient use of Microsoft Office. Regular attendance and the ability to handle multiple tasks are essential.

Qualifications

• High school diploma or equivalent required.
• 1–2 years’ experience in a customer service environment.
• Excellent verbal and written communication skills; able to operate in a fast-paced, deadline-driven environment.
• Proficient PC skills and keyboarding; ability to multitask and manage time effectively.

Responsibilities

• Receive and respond to inbound customer inquiries and provide program support for contract members.
• Perform outreach to providers and members and support internal applications and tools.
• Maintain professional communication with internal and external customers.
• Provide general office and data-entry support; follow SOPs and quality standards.

Skills

Customer service

Written communication

Verbal communication

Data entry

Multitasking

Attendance reliability

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

Client Service Specialist

Hours for this position will be 10:00 am - 7:00 pm - Central Time

As a Client Service Specialist, you will be responsible for receiving and responding to inbound customer inquiries, performing outreach to providers and members, providing program support for contract members, and providing technical and administrative support, including support of internal applications and tools.

What you’ll do

• Ensure the highest level of customer satisfaction by partnering with team members and program support to meet contract specific service level agreements and successfully performing responsibilities as defined by the assigned contract(s).
• Customer support may include answering general inquiries, troubleshooting issues, scheduling, and other administrative responsibilities as assigned.
• May refer more complex calls to appropriate team members.
• Demonstrate professionalism through written and verbal communication with both internal and external customers, using multiple communication methods.
• Provide general office support.
• May perform data entry into database within specified timeframes.
• Prepare and distribute applicable correspondence from multiple sources to external participants following standard operating procedures and quality standards, to meet contract requirements.
• Listen to concerns, analyze information, recommend solutions, and confirm customer satisfaction.
• Work as an engaged team member to provide feedback, suggest improvement and work with leadership to achieve company and employee‑owner goals.

Required Skills and Experience

• High school diploma and/or equivalent
• 1 - 2 years’ experience working in a customer service environment
• Demonstrated experience working in a fast‑paced and deadline driven environment
• Excellent verbal and written communication skills.
• Intermediate PC skills.
• Because of the nature and immediacy of the work, the ability to maintain regular and predictable attendance is essential
• Proficiency in all Microsoft Office products.
• Ability to triage issues and handle multiple tasks at the same time.
• Keyboarding equivalent 50 words or more per minute.

Preferred Skills and Experience

• Call center experience
• Health care or insurance experience
• Certified Medical Assistant designation
• Bilingual skills

Telligen and our affiliates are Equal Opportunity Employers and E-Verify Participants.

Telligen is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, protected veteran status, disability or any other protected class.

Telligen is committed to ensuring that our employment process is open to all individuals, and provides reasonable accommodations to individuals who need assistance during any part of the employment process due to a disability, medical condition, or physical or mental impairment. Reasonable accommodations are considered on a case‑by‑base basis.