Customer Service Specialist

CNA Insurance; Lake Mary (FL); Remote; USD 35,000 - 65,000; Full time

Job summary

An established industry player is seeking a Customer Service Specialist to join their dynamic Customer Support Contact Center Team. This role involves responding to customer inquiries via calls and emails, providing timely assistance, and utilizing tools to track and resolve issues. Candidates should possess excellent communication skills, strong analytical abilities, and a sense of urgency in delivering superior service. This position offers a unique opportunity to grow within a supportive environment that values employee contributions and fosters teamwork. If you are passionate about customer service and eager to make a difference, this role is perfect for you.

Qualifications

• High school diploma or equivalent is required.
• Typically at least one year of relevant experience.

Responsibilities

• Respond to calls and emails within designated timeframes.
• Utilize logs or tools to track and update issues.
• Provide user assistance within applications.

Skills

Excellent written communication skills

Excellent verbal communication skills

Interpersonal communication skills

Analytical skills

Proficient in Microsoft Office Suite

Organizational skills

Basic knowledge of the insurance industry

Teamwork

Effective follow-up skills

Embrace technology

Education

High school diploma or GED

Relevant experience (1 year)

Tools

Business software

Job description

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

CNA currently has an opportunity for a Customer Service Specialist to join our Customer Support Contact Center Team supporting our customers, agents, and brokers within the US.

Job Description

Essential Duties & Responsibilities:

1. Respond to calls and emails, providing assistance within designated timeframes.
2. Utilize logs or tools to track and update issues.
3. Provide user assistance within applications.

Reporting Relationship: Supervisor or above

Skills, Knowledge, and Abilities

• Excellent written, verbal, and interpersonal communication skills, including professional phone etiquette.
• Strong analytical skills and the ability to work independently to resolve problems.
• Proficient in Microsoft Office Suite and other business software.
• Organizational skills with the ability to handle multiple tasks and prioritize.
• Basic knowledge of the insurance industry.
• Sense of urgency and ownership in providing superior service.
• Ability to build strong relationships and demonstrate teamwork.
• Effective communication and follow-up skills.
• Embrace technology and utilize desktop tools efficiently.

Education and Experience:

• High school diploma, GED, or equivalent.
• Typically at least one year of relevant experience.

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In certain jurisdictions, CNA is required to include an estimate of compensation. The range for this role in specified states is $35,000 to $65,000 annually, based on experience and other factors. CNA offers comprehensive benefits to support employees and their families. For details, visit cnabenefits.com.

CNA is committed to providing reasonable accommodations for individuals with disabilities. To request an accommodation, contact [e-mail].

About the company

CNA provides a broad portfolio of property and casualty insurance solutions to help manage risks and grow profitably.