Client Service Representative VCA Mountainview

VCA Animal Hospitals; Highlands Ranch (CO); On-site; USD 22,041 - 23,419; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid vacation/sick days

401(k)

Generous employee pet discounts

Job summary

VCA Animal Hospitals in Highlands Ranch, Colorado, is seeking a Customer Service Representative to assist clients and their pets in various capacities. Responsibilities include greeting clients, scheduling appointments, and liaising with the medical team.

The ideal candidate will have at least one year of customer service experience, possess a high school diploma, and show compassion for pets and people. A proactive approach and proficiency in Microsoft Office are essential. Competitive hourly pay ranges from $16 to $17 based on experience.

Benefits include medical, dental, vision coverage, paid time off, and employee pet discounts.

Qualifications

• At least one year of proven past experience helping customers.
• Excellent listening and communication skills.
• Compassion for pets and people.

Responsibilities

• Greeting visitors and guiding clients and their pets.
• Scheduling and confirming appointments.
• Presenting and explaining fees, processing payments.

Skills

Customer service

Communication

Proficiency in Microsoft Office

Education

High School Diploma/GED or equivalent

Job description

Essential Functions

• Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Liaison between client and medical team
• Scheduling and confirming appointments
• Placing outbound calls for follow‑ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Screening emergency patients and incoming specialty patients
• Managing medical records, charts, reports and correspondence
• Unlimited growth and promotions potential!

Qualifications

• At least one year of proven past experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others’ reactions
• Proven decision‑making skills to choose the most appropriate course of action
• The ability to integrate new information into problem‑solving
• Proficiency in Microsoft Office
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

Pay Range: $16-$17 an hour based on experience

Job posting will close on July 31, 2026

Benefits

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com