Client Service Representative (FULL TIME)

Marsveterinary; West Hartford (CT); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

Marsveterinary in West Hartford, CT, is looking for a dedicated Client Service Representative to join our team full-time. This role involves greeting clients, scheduling appointments, managing records, and providing outstanding customer service. Competitive compensation of $18-$22 per hour based on experience is offered, along with a full benefits package, including medical, dental, vision, and a 401(k). Join us to ensure the highest level of care for our clients and their pets.

Qualifications

• Experienced in customer service and capable of handling multiple tasks.
• Ability to communicate effectively with clients and team members.
• Knowledge of animal care practices is beneficial.

Responsibilities

• Greet visitors and guide clients and their pets to exam rooms.
• Schedule and confirm appointments with clients.
• Manage and maintain medical records and facility cleanliness.

Skills

Customer service

Communication skills

Scheduling

Payment processing

Animal husbandry knowledge

Job description

Client Service Representative (FULL TIME)

We are seeking an experienced, personable “service extraordinaire” to join our team as a Client Service Representative.

Job Type : FULL TIME

Pay Range : $18-$22 depending on experience

Shift Differentials Available

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.

Responsibilities

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Benefits

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com