Customer Service Representative

VCA Animal Hospitals; Rohnert Park (CA); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Educational support

401(k) with company match

Medical, dental, vision insurance

Generous pet discounts

Supportive team

Job summary

VCA Animal Care Center in California seeks a Veterinary Client Service Representative to support night and weekend coverage. You will greet clients, manage calls, and explain treatment options with a calm, professional approach.

This role emphasizes accurate record-keeping, efficient scheduling, and clear communication in a busy clinic setting. Weekend differential enhances compensation and consistent evening hours support. If you enjoy pets and helping owners, apply today.

Qualifications

• Availability for nights and weekends.
• Client service experience in veterinary or medical settings preferred.
• Compassion for pets and people.
• Sharp attention to detail and good judgment under pressure.
• Honesty, accountability, and a love of learning.

Responsibilities

• Greet clients warmly, in person and on the phone.
• Manage calls, texts, emails, and scheduling.
• Explain treatment fees and payment options.
• Keep patient records and electronic systems organized.
• Bring calm, clear communication to a fast-paced environment.

Skills

Night/weekend availability

Client service experience

Compassion

Attention to detail

Honesty & accountability

Job description

Veterinary Client Service Representative

$20–$23/hr + $3/hr weekend differential | VCA Animal Care Center

Love pets? Great with people? We need someone who can do both at the same time — especially on evenings and weekends, when our clients need us most.

Schedule

This role is focused on night and weekend shifts — perfect if you want consistent hours during the times we need coverage most (and that weekend differential adds up!).

What you will do:

• Greet clients warmly, in person and on the phone
• Manage calls, texts, emails, and scheduling
• Explain treatment fees and payment options
• Keep patient records and electronic systems organized
• Bring calm, clear communication to a fast‑paced environment

What you bring:

• Availability for nights and weekends
• Client service experience (veterinary or medical preferred)
• Compassion for pets and people
• Sharp attention to detail and great judgment under pressure
• Honesty, accountability, and a love of learning

What we offer:

• Educational support and real career growth
• 401(k) with company match
• Medical, dental, and vision insurance
• Generous pet discounts
• A genuinely supportive team

Equal Opportunity Employment

We are proud to be an Equal Opportunity Employer – Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.