Client Service Representative

VCA Animal Hospitals; Pittsburgh (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Paid vacation/sick days

401(k)

Generous employee pet discounts

Job summary

VCA Animal Hospitals is seeking a Client Service Representative located in Pittsburgh, PA. This role is vital in creating a welcoming environment for clients and their pets, requiring exceptional customer service skills and compassion for animals.

The successful candidate will manage appointments, outreach, and client education, contributing to the operational success of the hospital. We offer competitive compensation and a comprehensive benefits package, including medical and pet discounts.

Qualifications

• At least one year of proven past experience helping customers.
• Willingness to work nights, weekends and holidays.

Responsibilities

• Greet visitors and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Manage medical records and ensure the facility is clean.

Skills

Customer service experience

Excellent listening and communication skills

Proficiency in Microsoft Office

Compassion for pets and people

Decision-making skills

Education

High School Diploma/GED or equivalent

Job description

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non‑medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that the facility is neat and clean at all times—both inside and outside.

Qualifications

• At least one year of proven past experience helping customers.
• High School Diploma/GED or equivalent.
• Excellent listening and communication skills.
• Compassion for pets and people—as well as awareness and understanding of others’ reactions.
• Proven decision‑making skills to choose the most appropriate course of action.
• The ability to integrate new information into problem‑solving.
• Proficiency in Microsoft Office.
• Willingness to work nights, weekends and holidays.
• Schedule is a mix of 11:30 a‑8 p, 8 a‑8 p, 2 p‑8 p and 8 a‑4 p.

Benefits

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer— Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.