Client Service Representative (FULL TIME)

VCA Animal Hospitals; West Hartford (CT); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Comprehensive benefits package

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals is looking for a Client Service Representative in West Hartford, Connecticut. This full-time role emphasizes exceptional customer service skills, where you'll greet visitors, manage appointments, and educate clients on animal care. The position offers a competitive pay range of $18–$22 and a comprehensive benefits package, including medical, dental, and paid vacation. Join VCA to help build and maintain trust with pet owners and their beloved pets.

Qualifications

• Experience in customer service roles is preferred.
• Ability to communicate clearly and effectively with clients.
• Strong organizational skills to manage appointments and records.

Responsibilities

• Greet visitors and guide clients and their pets.
• Schedule and confirm appointments.
• Manage payments and process transactions.
• Educate clients on pet care and products.
• Maintain cleanliness of the facility.

Skills

Customer service

Communication skills

Time management

Job description

We are seeking an experienced, personable “service extraordinaire” to join our team as a Client Service Representative.

Job Type: FULL TIME

Pay Range: $18-$22 depending on experience

Shift Differentials Available

Why We Need You: As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.

The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow‑ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non‑medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans/Disabled. For a complete EEO statement please see our career page at vcacareers.com