Client Service Representative

Marsveterinary; New York (NY); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid Vacation

401(k)

Pet Care Discounts

Job summary

Marsveterinary in New York, NY is looking for a dedicated customer service representative to assist clients and their pets. Responsibilities include greeting visitors, scheduling appointments, and managing medical records. Ideal candidates will have customer service experience and a compassion for animals.

We offer competitive compensation and a comprehensive benefits package, including medical, dental, vision, and paid vacation for full-time employees.

Qualifications

• Minimum one year of customer service experience.
• Excellent listening and communication skills are required.
• Ability to lift up to 40 lbs and work non-traditional hours.

Responsibilities

• Greet visitors and answer telephones.
• Schedule and confirm appointments.
• Manage medical records and correspondence.

Skills

Customer service experience

Excellent listening skills

Communication skills

Decision-making skills

Compassion for pets

Education

High School Diploma/GED or equivalent

Tools

Microsoft Office

Job description

ESSENTIAL FUNCTIONS

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
• Managing medical records, charts, reports and correspondence

QUALIFICATIONS

• At least one year of proven past experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others’ reactions
• Proven decision‑making skills to choose the most appropriate course of action
• The ability to integrate new information into problem‑solving
• Proficiency in Microsoft Office
• Willingness to work non‑traditional hours, including nights, weekends and holidays
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

BENEFITS

We offer competitive compensation along with a comprehensive benefits package, including medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!

The salary range for this position is $16‑$22/hr, depending on previous experience

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer – Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com