Urgently Hiring Client Service Representative

Mlahvet; Mount Laurel Township (NJ); On-site; USD 24,796 - 33,062; Full time

Job summary

Mlahvet is urgently hiring a Client Service Representative for their Mount Laurel Animal Hospital in New Jersey. This full-time position is perfect for someone who is passionate about client service and thrives in a fast-paced environment, providing essential support to both patients and clients.

You will play a key role in welcoming visitors, managing communications between clients and hospital staff, and ensuring an organized front-desk experience. Experience in client service and a positive, solution-focused mindset are essential.

Qualifications

• At least 1 year of client service experience in reception, phones, or scheduling required.
• Veterinary Hospital experience preferred but not required.
• Comfortable in a high-energy, emotionally dynamic environment.

Responsibilities

• Welcome clients and patients with professionalism, empathy, and efficiency.
• Answer phones, schedule appointments, and respond to client questions.
• Support check-ins, check-outs, financial conversations, and client communication.

Skills

Customer service skills

Strong communication

Organizational skills

Multitasking

Team-oriented approach

Tools

EzyVet

Vet Radar

Job description

Urgently Hiring Client Service Representative

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Location: Mount Laurel Animal Hospital – Mount Laurel, NJ

Job Type: Full-Time

Requisition ID: 1296

Salary Range: $18.00 To $24.00 Hourly

About the Job: Mount Laurel Animal Hospital is seeking a compassionate, professional, and highly organized Client Services Representative (CSR) to join our team. This is an exciting opportunity for someone passionate about client service, enjoys working in a fast‑paced hospital environment, and wants to play an essential role in supporting both patients and the people who love them. As the first friendly face, and often the first voice, our clients encounter, this role helps set the tone for every visit. We look for someone who brings warmth, efficiency, attention to detail, and a genuine commitment to teamwork and service excellence.

Position Overview

This role provides exceptional front‑desk and client support for our Emergency and Specialty teams. It serves as a key communication hub between clients, doctors, and hospital departments while helping ensure a smooth, organized, and welcoming experience from check‑in to check‑out.

Key Responsibilities

• Welcome clients and patients with professionalism, empathy, and efficiency
• Answer phones, schedule appointments, and respond to client questions
• Support check‑ins, check‑outs, financial conversations, and client communication
• Maintain accurate records and manage documentation such as pet insurance, records, and faxes
• Coordinate communication between clients, doctors, and specialty teams
• Help maintain an organized, clean, and collaborative front‑desk environment

Qualifications

• Veterinary Hospital experience preferred but not required
• At least 1 year of client service experience in reception, phones, or scheduling required
• Strong communication, organization, multitasking, and customer service skills
• Positive, solution‑focused mindset and team‑oriented approach
• Comfortable in a high‑energy, emotionally dynamic environment
• Familiarity with EzyVet or Vet Radar is a plus
• Weekend and holiday availability required

Expectations of Conduct

All staff should demonstrate professionalism, dependability, and accountability. Candidates should communicate clearly and respectfully, follow hospital policies and medical protocols consistently, maintain accurate documentation, and contribute positively to team culture. A willingness to learn, accept feedback, and support shared goals is essential.

What We Value

We strive to BE EPIC: Empowerment, Empathy, Professionalism, Integrity, and Collaboration. We value team members who embody these pillars through compassionate patient care, respectful communication, accountability, and commitment to supporting coworkers and the hospital.

Why Choose Mount Laurel Animal Hospital

Your skills are valued, your growth is supported, and your work has a direct impact on patient care. We are committed to high‑quality medicine, strong nursing support, and continued professional development. Join us for a team‑centered environment where you can continue to build knowledge and contribute.

About Us

We are a fast‑growing, privately owned hospital that values professional development and a strong work‑life balance. Our team includes over 400 highly trained support staff, including Veterinary Technician Specialists. We offer a collaborative environment supported by leading‑edge technology, including MRI, CT, fluoroscopy, and more, located within driving distance of major cities.

Our Commitment to Diversity, Equity & Inclusion

Mount Laurel Animal Hospital is an Equal Employment Opportunity (EEO) Employer and is committed to fostering a respectful, inclusive workplace. Discrimination of any kind is strictly prohibited.

Accommodation Notice

If you require accommodations during the application or interview process, please let us know in the “Want to Tell Us Anything” section. All requests are confidential and will not impact your candidacy.

Final Compensation Note

Please note: Final compensation is influenced by industry experience, schedule, credentials, skills, and applicants’ abilities.