Client Service Representative

Court Square Animal Hospital; New York (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Career development

Health benefits

Pet care discounts

Paid time off

401(k) plan

Job summary

Court Square Animal Hospital in Long Island City, NY is seeking a Client Service Representative to join our team. The CSR will handle front-desk duties, greet clients, and support patient flow in a fast-paced veterinary setting.

Ideal candidates have veterinary receptionist experience, excellent communication, and a client-focused approach. This full-time position offers competitive pay and benefits in a collaborative hospital environment.

Qualifications

• Experience as a veterinary hospital receptionist is preferred.
• Strong communication and customer service skills required.
• Ability to multitask and stay organized in a fast-paced setting.
• Reliable, punctual and professional with a friendly demeanor.
• Comfortable interacting with clients and their pets in person and over the phone.

Responsibilities

• Answer a high volume of phone calls and assist clients with questions.
• Greet clients and create a welcoming experience.
• Check patients in and out; schedule and confirm appointments.
• Respond to emails and client messages.
• Take accurate messages for the medical team.
• Create and update patient and client profiles.
• Process payments and assist with account questions.
• Communicate about medications, records, appointments and follow-ups.
• Maintain an organized reception and lobby area.
• Assist the veterinary team and other departments as needed.
• Provide exceptional customer service to clients and their pets.

Skills

Excellent communication

Customer service

Attention to detail

Multitasking

Punctual and professional

Team player

Calm under pressure

Pet care empathy

Job description

Client Service Representative

Department: Receptionists

Employment Type: Full Time

Location: Long Island City, New York

Compensation: $18.00 - $20.00 / hour

Description

Client Service Representative (CSR) Court Square Animal Hospital — Long Island City, NY Court Square Animal Hospital is looking for an enthusiastic, reliable, and compassionate Client Service Representative (CSR) to join our team! If you love animals, enjoy working with people, and thrive in a fast-paced environment, we’d love to hear from you! Court Square Animal Hospital is a full-service veterinary hospital located in Long Island City, NY. We are a busy, growing practice that values teamwork, excellent client service, and a positive work environment. Our team works together to provide high-quality care while making sure every client and patient feels welcomed and supported. We are looking for someone who is friendly, organized, dependable, and able to multitask while maintaining a positive attitude—even on busy days

Some of the responsibilities you will own in this role:

• Answering a high volume of phone calls and assisting clients with questions
• Greeting clients and creating a welcoming experience
• Checking patients in and out - Scheduling and confirming appointments
• Responding to emails and client messages
• Taking accurate messages for our medical team
• Creating and updating patient and client profiles
• Processing payments and assisting with account questions
• Communicating with clients regarding medications, records, appointments, and follow-ups
• Maintaining an organized and clean reception and lobby area
• Assisting the veterinary team and other departments as needed
• Providing exceptional customer service to our clients and their pets

Preferred Qualifications

• **Veterinary hospital or veterinary receptionist experience is required**
• Excellent communication and customer service skills
• Comfortable working in a fast-paced environment
• Strong attention to detail and organizational skills
• Ability to multitask and prioritize responsibilities
• Comfortable answering phones and communicating with clients in person, by phone, and electronically
• Reliable, punctual, and professional
• A positive attitude and willingness to work as part of a team
• Compassionate and comfortable interacting with dogs, cats, and their owners -
• Ability to remain calm and professional in stressful or emotional situations

Benefits

• Competitive Compensation – $18.00–$20.00/hour, based on experience, skills, and qualifications.
• Comprehensive Training & Career Development – Gain access to ongoing learning opportunities and career growth programs.
• Comprehensive Health Benefits – Medical, dental, and vision coverage to support your well-being.
• Exclusive Pet Care Discounts – Significant savings on pet exams, treatments, and boarding.
• Generous Paid Time Off – Recharge with paid vacation and personal days.
• 401(k) with Company Match – Invest in your future with our retirement savings plan.