Client Service Representative

VCA Animal Hospitals; Village of Farmingdale (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Pet care discounts

Paid vacation

Holidays and sick days

Job summary

VCA Nassau Suffolk Animal Hospital is seeking an experienced Client Service Representative to join our team. As the face of the practice, you will greet visitors, manage appointments, handle payments, and guide clients and their pets to exam rooms.

We value a personable, professional approach and offer competitive compensation with benefits. The CSR will educate clients on products, services, and general pet care while maintaining accurate medical records and a neat, welcoming facility.

Qualifications

• Experience in customer service, preferably in a veterinary setting.
• Strong communication and organizational skills.
• Ability to handle payments and explain fees clearly.
• Professional, friendly demeanor and team player.

Responsibilities

• Greet visitors and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow‑ups and reach out to prospective clients.
• Present and explain fees, including processing payments.
• Recommend products and services, including prescriptions.
• Answer questions about products/services and basic pet care.
• Manage medical records, charts and correspondence.
• Maintain hospital cleanliness inside and outside.

Skills

Customer service

Communication

Multitasking

POS/Payments

Education

High school diploma

Tools

CRM software

EMR systems

Scheduling software

Job description

We are seeking an experienced Client Service Representative to join our team.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer’s trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non‑medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

At VCA we are committed to diversity, equity and inclusion and want to be a place where a diverse mix of talented people want to come, stay and do their best work.

VCA Nassau Suffolk Animal Hospital offers a competitive compensation and benefits package including Medical/Dental/Vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and well-being programs that provide resources and training. Compensation is negotiable based on education, experience, and other relevant credentials.

The pay range for this position is $18-$22/hr

Benefits

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com