Client Service Representative

Innovetive PetCare; Town of Huntington (NY); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Competitive Compensation

Cohesive Training & Career Development

Health Benefits

Pet Care Discounts

Paid Time Off

401(k) with Company Match

Job summary

West Hills Animal Hospital & Emergency Center in Huntington, NY is seeking a full-time Client Service Representative to join our front desk team. You will be the first and last point of contact for clients, delivering compassionate, organized service during emotional moments of pet ownership.

Ideal candidates have veterinary CSR experience, outstanding communication skills, and the ability to multitask in a fast-paced environment while maintaining accuracy and empathy.

Qualifications

• Minimum 2 years of Veterinary Client Service Representative experience preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail oriented and accurate in a fast-paced setting.

Responsibilities

• Welcome clients and patients with professionalism, empathy, and compassion
• Answer high-volume phone calls while appropriately prioritizing urgent patient needs
• Coordinate emergency walk-ins and scheduled appointments
• Accurately register patients and maintain electronic medical records
• Process invoices, payments, deposits, and other financial transactions
• Communicate clearly with veterinarians and technicians regarding patient flow
• Provide clients with updates, discharge instructions, and follow-up communication
• Maintain a clean, organized, and welcoming reception area
• Support efficient hospital workflow through teamwork and collaboration

Skills

Communication

Empathy

Multitasking

Customer service

Organizational skills

Tools

Veterinary software

Electronic Medical Records

Job description

Client Service Representative

Department: Receptionists

Employment Type: Full Time

Location: Huntington, New York

Compensation: $19.00 / hour

Description

West Hills Animal Hospital & Emergency Center

Huntington, NY | Full-Time

About Us

West Hills Animal Hospital & Emergency Center is a full-service veterinary hospital and 24/7 emergency center providing high-quality medical, surgical, and emergency veterinary care for companion animals in the Huntington, NY area.

We are known for our compassionate client service, collaborative team culture, and advanced patient care in a fast-paced, professional environment.

We are seeking an experienced Full-Time Veterinary Receptionist / Client Service Representative (CSR) to join our front desk team.

As one of the first and last people our clients interact with, you will help create a compassionate, organized, and supportive experience during some of the most emotional moments of pet ownership. This position is ideal for someone with veterinary hospital experience who thrives in a busy environment, communicates with empathy, and can confidently manage multiple priorities.

Some of the responsibilities you will own in this role:

• Welcome clients and patients with professionalism, empathy, and compassion
• Answer high-volume phone calls while appropriately prioritizing urgent patient needs
• Coordinate emergency walk-ins and scheduled appointments
• Accurately register patients and maintain electronic medical records
• Collect patient histories and verify client information
• Process invoices, payments, deposits, and other financial transactions
• Communicate clearly with veterinarians and technicians regarding patient flow
• Provide clients with updates, discharge instructions, and follow-up communication
• Maintain a clean, organized, and welcoming reception area
• Support efficient hospital workflow through teamwork and collaboration

Preferred Qualifications

• Minimum 2 years of Veterinary Client Service Representative preferred
• Outstanding communication and interpersonal skills
• Excellent multitasking and organizational abilities
• Strong attention to detail and accuracy
• Ability to remain calm, compassionate, and professional during busy or emotionally challenging situations
• Comfortable navigating multiple computer systems and veterinary software

Benefits

• Competitive Compensation – $17.00/hour, based on experience, skills, and qualifications.
• Cohesive Training & Career Development – Gain access to ongoing learning opportunities and career growth programs.
• Comprehensive Health Benefits – Medical, dental, and vision coverage to support your well-being.
• Exclusive Pet Care Discounts – Significant savings on pet exams, treatments, and boarding.
• Generous Paid Time Off – Recharge with paid vacation and personal days.
• 401(k) with Company Match – Invest in your future with our retirement savings plan.