Receptionist

Heritage-Capital-Corporation; Beverly Hills (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Time Off

401(k) Savings Plan

Job summary

Heritage Auctions in Beverly Hills is seeking a welcoming receptionist to greet guests in person or by phone, transfer calls to the right department, and help keep the lobby organized.

The role requires a high school diploma and 2+ years in customer service, strong Microsoft Outlook and Excel skills, excellent phone presence, and a team player with attention to detail; bilingual skills are a plus.

Qualifications

• High school diploma required.
• 2+ years of customer service experience.
• Proficiency in Microsoft Outlook and Excel.
• Excellent phone presence and interpersonal skills.
• Ability to multitask and pay great attention to detail.
• Prior receptionist or customer service experience preferred.
• Must work well with others.
• Willingness to learn.
• Multilingual is a plus.

Responsibilities

• Greet guests in person or on the phone and transfer calls to the appropriate department.
• Handle lobby traffic, sign in deliveries, vendors, and maintenance workers.
• Ensure the lobby is presentable at all times.
• Manage phone calls and payments accurately and courteously.
• Document all interactions in the client database system and provide timely follow-up.
• Process payments with attention to detail and record keeping.
• Manage client catalog orders and incoming auction bids.
• Work extended hours and weekends during auction season.

Skills

Customer service

Phone presence

Multitasking

Interpersonal skills

Attention to detail

Education

High school diploma

Tools

Outlook

Excel

Job description

Description

About Heritage Auctions

Start your career with one of the nation’s fastest-growing auction houses. Heritage Auctions is a global auction house driven by curiosity, innovation, and the stories behind extraordinary objects. For nearly 50 years, Heritage has connected collectors and consignors through a dynamic marketplace that celebrates history, culture, and craftsmanship. Headquartered in Dallas, Texas, with offices in New York, Chicago, Beverly Hills, London, Hong Kong, and other major cities, we support a worldwide network of experts and enthusiasts across more than 50 auction categories. From Sports and Entertainment memorabilia to Luxury Handbags, Fine Art, Jewelry, Coins, Wine, and rare historical artifacts, every item tells a story. We are dedicated to bringing those stories to life through deep research, cutting-edge technology, and thoughtful presentation. Known for our expertise and innovation, we offer a dynamic environment where passion for history, culture, and storytelling brings collectors together to discover, learn, and connect.

ROLE SUMMARY

Responsible for welcoming and greeting guests in person or on the phone. Properly transferring calls to the designated department or person.

BENEFITS

• Comprehensive Benefits Package: Medical, Dental, and Vision coverage
• Paid Time Off (PTO)
• 401(k) Savings Plan

LOCATION

Beverly Hills, CA

COMPENSATION

$20.00 - $22.00/hr (Commensurate with experience.)

ESSENTIAL DUTIES & RESPONSIBILITIES

Duties include, but are not limited to, the following:

Lobby Responsibilities

• Promptly and courteously answer incoming calls and forward them to the appropriate department.
• Handling all incoming lobby traffic, including greeting and advising guests of guests in the lobby, signing in delivery services, vendors, maintenance workers, etc.
• Ensuring the lobby is always presentable.

Client Service Responsibilities

• Manage all phone calls and payments in an accurate, timely, and courteous manner.
• Meticulously document all phone calls into the client database system.
• Provide follow-up as necessary to ensure inquiries and concerns are resolved promptly.
• Process payments, including documentation of all payment information into our client database system with great attention to detail.
• Manage client catalog orders and incoming auction bids.
• Work extended hours and weekends (during auction season).

Requirements

EDUCATION & EXPERIENCE

• A high school diploma is required
• Must have 2+ years of experience in customer service
• Proficiency in Microsoft applications, specifically Outlook and Excel
• Must have excellent phone presence and interpersonal skills
• Must have a positive attitude with exceptional client service skills
• Ability to multitask and pay great attention to detail
• Prior receptionist or customer service experience preferred
• Ability to work well with others
• Willingness to learn
• Multi-lingual is a plus

Heritage Auctions welcomes and encourages applications from women, minorities, veterans, mature workers, and persons with disabilities. EOE