Receptionist

Heritage Auctions; Beverly Hills (CA); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Benefits package

PTO

401k plan

Job summary

Heritage Auctions is seeking a friendly lobby receptionist in Beverly Hills, CA. You will greet guests, answer calls, forward inquiries to the right department, and keep the lobby presentable.

The role requires a high school diploma and at least 2 years of customer service experience, with strong phone presence and multitasking ability. Proficiency in Outlook and Excel is preferred, and multilingual applicants are a plus.

Qualifications

• High school diploma required.
• 2+ years customer service experience.
• Proficiency in Outlook and Excel.
• Excellent phone presence and interpersonal skills.
• Ability to multitask and pay attention to detail.
• Multilingual is a plus.

Responsibilities

• Answer incoming calls promptly and forward to the appropriate department.
• Greet lobby guests and assist with deliveries, vendors, and maintenance.
• Ensure the lobby is always presentable.
• Manage all phone calls and payments accurately and timely.
• Document calls in the client database and provide follow-up.
• Process payments with detailed documentation.
• Manage client catalog orders and incoming auction bids.
• Work extended hours and weekends during auction season.

Skills

Customer service

Phone presence

Multilingual

Outlook

Excel

Education

High school diploma

Tools

Microsoft Outlook

Excel

Job description

About Heritage Auctions Start your career with one of the nation’s fastest-growing auction houses. Heritage Auctions is a global auction house driven by curiosity, innovation, and the stories behind extraordinary objects. Heritage has connected collectors and consignors through a dynamic marketplace that celebrates history, culture, and craftsmanship. Headquartered in Dallas, Texas, with offices in New York, Chicago, Beverly Hills, London, Hong Kong, and other major cities, we support a worldwide network of experts and enthusiasts across more than 50 auction categories. From Sports and Entertainment memorabilia to Luxury Handbags, Fine Art, Jewelry, Coins, Wine, and rare historical artifacts, every item tells a story. We are dedicated to bringing those stories to life through deep research, cutting-edge technology, and thoughtful presentation. Known for our expertise and innovation, we offer a dynamic environment where passion for history, culture, and storytelling brings collectors together to discover, learn, and connect.

ROLE SUMMARY:

Responsible for welcoming and greeting guests in person or on the phone. Properly transferring calls to the designated department or person.

Benefits

• Comprehensive Benefits Package: Medical, Dental, and Vision coverage
• Paid Time Off (PTO)
• 401(k) Savings Plan

LOCATION: Beverly Hills, CA

COMPENSATION: $20.00 - $22.00/hr (Commensurate with experience.)

ESSENTIAL DUTIES & RESPONSIBILITIES:

Lobby Responsibilities

• Promptly and courteously answer incoming calls and forward them to the appropriate department.
• Handling all incoming lobby traffic, including greeting and advising guests of guests in the lobby, signing in delivery services, vendors, maintenance workers, etc.
• Ensuring the lobby is always presentable.

Client Service Responsibilities

• Manage all phone calls and payments in an accurate, timely, and courteous manner.
• Meticulously document all phone calls into the client database system.
• Provide follow-up as necessary to ensure inquiries and concerns are resolved promptly.
• Process payments, including documentation of all payment information into our client database system with great attention to detail.
• Manage client catalog orders and incoming auction bids.
• Work extended hours and weekends (during auction season).

EDUCATION & EXPERIENCE:

• A high school diploma is required
• Must have 2+ years of experience in customer service
• Proficiency in Microsoft applications, specifically Outlook and Excel
• Must have excellent phone presence and interpersonal skills
• Must have a positive attitude with exceptional client service skills
• Ability to multitask and pay great attention to detail
• Prior receptionist or customer service experience preferred
• Ability to work well with others
• Willingness to learn
• Multi-lingual is a plus

Heritage Auctions welcomes and encourages applications from women, minorities, veterans, mature workers, and persons with disabilities. EOE