Receptionist

Heritage; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits package

PTO

401(k)

Onsite gym

Job summary

Heritage Auctions, headquartered in Dallas, seeks a friendly receptionist to welcome guests and screen calls, directing inquiries to the right department. The role supports a fast-paced environment with a focus on exceptional client service and a polished, professional presence.

Responsibilities include greeting visitors, handling lobby traffic, and maintaining a presentable reception area, while collaborating with teams across departments.

Qualifications

• 2+ years of customer service experience.
• Proficiency in Microsoft Outlook and Excel.
• Excellent phone presence and interpersonal skills.
• Ability to multitask with strong attention to detail.
• Positive attitude and exceptional client service skills.
• Prior receptionist or customer service experience preferred.
• Willingness to learn.
• Professional appearance and ability to work well with others.

Responsibilities

• Promptly and courteously answering all incoming calls and forwarding them to the appropriate department.
• Handling all incoming lobby traffic, including greeting guests and advising guests in the lobby, signing in delivery services, vendors, maintenance workers, etc.
• Ensuring the lobby is always presentable.
• Assist with customer service tasks and duties as needed.

Skills

Customer service

Phone etiquette

MS Outlook

MS Excel

Multitasking

Attention to detail

Teamwork

Professionalism

Tools

Microsoft Outlook

Excel

Job description

Start your career with one of the nation’s fastest-growing auction houses! At Heritage Auctions, you’ll play a key role in creating a welcoming atmosphere for clients and visitors. As part of a team that brings rare collectibles to life—from Fine Art and Luxury Goods to Sports Memorabilia, Coins, and more—you’ll support a dynamic, fast-paced environment where organization and communication are essential. Headquartered in Dallas with offices worldwide, we offer a collaborative workplace where curiosity is valued, growth is encouraged, and each day offers something new. If you’re personable, detail-oriented, and enjoy engaging with people, we invite you to join our team and be part of a company that connects collectors and enthusiasts worldwide.

Job Type: Full-time

SUMMARY

Responsible for welcoming and greeting guests in person or on the phone. Properly transferring calls to the designated department or person.

LOCATION

South of Dallas/Fort Worth International Airport, NW corner of W. Airport Freeway (Hwy. 183) and Valley View Lane

COMPENSATION

Commensurate with experience

Benefits

• Comprehensive Benefits Package: Medical, Dental, and Vision coverage
• Paid Time Off (PTO)
• 401(k) Savings Plan
• Onsite gym with access to a personal trainer

Essential Duties & Responsibilities

• Promptly and courteously answering all incoming calls and forwarding them to the appropriate department
• Handling all incoming lobby traffic, including greeting guests and advising guests of guests in the lobby, signing in delivery services, vendors, maintenance workers, etc
• Ensuring the lobby is always presentable
• Assist with customer service tasks and duties as needed

Requirements

• Must have 2+ years of experience in customer service
• Proficiency in Microsoft applications, specifically Outlook and Excel
• Must have excellent phone presence and interpersonal skills
• Ability to multitask and pay great attention to detail
• Must have a positive attitude with exceptional client service skills
• Prior receptionist or customer service experience preferred
• Willingness to learn
• Professional attitude and appearance
• Ability to work well with others

LANGUAGE SKILLS

Multilingual is a plus.

WORK ENVIRONMENT

• Work hours: Monday to Friday, 8:00 AM – 5:00 PM.
• Candidates must be adaptable, as the role may occasionally require extended hours—including early mornings, evenings, and weekends—based on the auction schedule.

Heritage Auctions welcomes and encourages applications from women, minorities, veterans, mature workers, and persons with disabilities. EOE