Client Service Representative

L.K. Jordan & Associates; Henderson (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Health stipend

Paid Time Off

Paid holidays

401(k) with company match

Employee pet discounts

Continuing education opportunities

Uniform allowance

Leadership and growth opportunities

Job summary

West Hills Veterinary Centre is seeking an experienced Client Service Representative to join a compassionate team in a fast-paced veterinary setting. The CSR will create a welcoming experience for clients and patients, manage appointments, field questions, and process payments with accuracy.

The role emphasizes strong customer service, clear communication with veterinarians and technicians, and a calm, professional demeanor during emotional situations.

Qualifications

• 1–2 years of experience working in a veterinary hospital is required.
• Excellent customer service and communication skills.
• Comfortable managing multiple phone lines and appointments.
• Strong computer and organizational skills.
• Ability to remain calm, professional, and compassionate during emotional situations.
• Team-oriented attitude with a willingness to jump in wherever needed.
• Reliable, dependable, and eager to learn.

Responsibilities

• Welcome clients and patients with exceptional customer service.
• Answer multi-line phones and respond to client questions professionally.
• Schedule appointments and surgical procedures efficiently.
• Process payments and maintain accurate medical records.
• Communicate clearly with doctors and technicians to ensure excellent patient care.
• Educate clients on preventive care, medications, and hospital services.
• Assist with maintaining a clean, organized reception area.
• Support teammates throughout the hospital as needed.

Skills

Customer service

Communication

Phone management

Organization

Calm under pressure

Team player

Dependable

Tools

CRM software

Job description

Client Service Representative

Join a Team That Puts People and Pets First

West Hills Veterinary Centre is looking for an experienced Client Service Representative (CSR) to join our compassionate and hardworking team. If you have a passion for helping people, love animals, and thrive in a fast-paced veterinary environment, we'd love to meet you!

As the first and last impression our clients have of the hospital, our Client Service Representatives play a vital role in creating a welcoming, organized, and positive experience for every client and patient who walks through our doors.

What We're Looking For

Required Qualifications

• 1–2 years of experience working in a veterinary hospital is required.
• Excellent customer service and communication skills.
• Comfortable managing multiple phone lines and appointments.
• Strong computer and organizational skills.
• Ability to remain calm, professional, and compassionate during emotional situations.
• Team-oriented attitude with a willingness to jump in wherever needed.
• Reliable, dependable, and eager to learn.

Daily Responsibilities

• Welcome clients and patients with exceptional customer service.
• Answer multi-line phones and respond to client questions professionally.
• Schedule appointments and surgical procedures efficiently.
• Process payments and maintain accurate medical records.
• Communicate clearly with doctors and technicians to ensure excellent patient care.
• Educate clients on preventive care, medications, and hospital services.
• Assist with maintaining a clean, organized reception area.
• Support teammates throughout the hospital as needed.

Why West Hills Veterinary Centre?

At West Hills Veterinary Centre, we believe that great medicine starts with a great team. We are proud to provide high-quality veterinary care while fostering a supportive, family-oriented workplace where every team member is valued.

As part of Legacy Veterinary Group, we're privately owned, not corporate, which means our focus is on supporting our teams, caring for our patients, and building lasting relationships with our clients.

We believe in:

• Compassionate patient care
• Outstanding client service
• Teamwork and collaboration
• Professional growth and continuing education
• Work‑life balance

Benefits

Eligible full-time employees enjoy a comprehensive benefits package that may include:

• Competitive pay based on experience
• Medical, dental, and vision stipend
• Paid Time Off (PTO)
• Paid holidays
• 401(k) with company match
• Employee pet discounts
• Continuing education opportunities
• Uniform allowance
• Supportive leadership and opportunities for career growth

Ready to Join Our Team?

If you're an experienced veterinary Client Service Representative looking for a practice where your skills are appreciated and your career can grow, we'd love to hear from you.

Apply today and become part of the West Hills Veterinary Centre family!