Customer Service Representative

Community Veterinary Partners; Westfield (NJ); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Pet perks

Job summary

Community Veterinary Partners is seeking a Client Service Representative for their Westfield location. The ideal candidate will have outstanding customer service skills, effective communication abilities, and be comfortable in fast-paced environments. The role involves interacting with clients, managing appointments, and maintaining a professional work setting. Benefits include health insurance, dental, vision, 401(k), PTO, and opportunities for continuing education. This position requires a high school diploma and at least 1 year of customer service experience.

Qualifications

• Above and beyond customer service skills and a positive attitude.
• Excellent written and oral communication skills.
• Comfort with and knowledge of computer/internet skills as well as veterinary terms/procedures.

Responsibilities

• Greet clients and pets in a prompt, courteous manner.
• Check out patients, print invoices, and receive/apply payments.
• Ensure work and reception area is kept clean and professional.

Skills

Customer service skills

Communication skills

Problem-solving skills

Computer skills

Education

High school or equivalent

Job description

Overview

Westfield Veterinary Group is a multi-doctor practice that offers opportunities to grow in this field. We work with each employee to find a good work-life balance. We are currently looking for an energetic, enthusiastic, and quick-learning individual to join our fast-growing team for full-time or part-time employment.

Position

Client Service Representative – Westfield Location. Come be a part of a growing team that values compassion, collaboration, and community!

Reports to: CSR Supervisor

The Role

Client Service Representatives support the delivery of high-quality primary veterinary care. As the front line of communication between clients and providers, CSRs promote the practice by maintaining a client-oriented and professional work environment. Duties include using computer and veterinary management software, answering and directing phone calls, scheduling appointments, client check-in and check-out, and more. They also serve as liaisons between patients and medical staff.

Responsibilities

• Greet clients and pets in a prompt, courteous and helpful manner
• Check out patients, print invoices, and receive/apply payments
• Ensure work and reception area is kept clean and professional at all times
• Answer phone calls and relay information to the appropriate party
• Assist clients at times of euthanasia by rooming patients, preparing paperwork and taking payments
• Keep food and merchandise shelves stocked
• Drawer reconciliation
• End of day deposits
• Complete all other tasks assigned

The Ideal Candidate

• Above and beyond customer service skills and a positive attitude
• Excellent written and oral communication skills
• The ability to work in fast-paced and stressful situations
• Comfort with and knowledge of computer and internet skills as well as veterinary terms/procedures
• Strong critical thinking, problem-solving, and decision-making skills

We offer accrued PTO, health insurance, dental, vision, 401(k) and pet perks for your personal pets. We also offer opportunities for continuing education in the field.

Work Details

• Job Type: Full-time
• Salary: From $17.00 per hour
• Benefits: 401(k); Dental insurance; Health insurance; Paid time off; Vision insurance; Pet perks

Shifts

• 8 hour shift
• Day shift
• Evening shift
• Night shift

Weekly Day Range

• Monday to Friday
• Weekend availability
• We are closed Sundays.

Work Setting

• In-person
• Office

Education

• High school or equivalent (Required)

Experience

• Customer service: 1 year (Required)

Work Location: Westfield, IN - In-Person