Veterinary Client Concierge & Care Coordinator

L.K. Jordan & Associates; Henderson (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Health stipend

Paid Time Off

Paid holidays

401(k) with company match

Employee pet discounts

Continuing education opportunities

Uniform allowance

Leadership and growth opportunities

Job summary

West Hills Veterinary Centre is seeking an experienced Client Service Representative to join a compassionate team in a fast-paced veterinary setting. The CSR will create a welcoming experience for clients and patients, manage appointments, field questions, and process payments with accuracy.

The role emphasizes strong customer service, clear communication with veterinarians and technicians, and a calm, professional demeanor during emotional situations.

Qualifications

• 1–2 years of experience working in a veterinary hospital is required.
• Excellent customer service and communication skills.
• Comfortable managing multiple phone lines and appointments.
• Strong computer and organizational skills.
• Ability to remain calm, professional, and compassionate during emotional situations.
• Team-oriented attitude with a willingness to jump in wherever needed.
• Reliable, dependable, and eager to learn.

Responsibilities

• Welcome clients and patients with exceptional customer service.
• Answer multi-line phones and respond to client questions professionally.
• Schedule appointments and surgical procedures efficiently.
• Process payments and maintain accurate medical records.
• Communicate clearly with doctors and technicians to ensure excellent patient care.
• Educate clients on preventive care, medications, and hospital services.
• Assist with maintaining a clean, organized reception area.
• Support teammates throughout the hospital as needed.

Skills

Customer service

Communication

Phone management

Organization

Calm under pressure

Team player

Dependable

Tools

CRM software

Job description

West Hills Veterinary Centre is seeking an experienced Client Service Representative to join a compassionate team in a fast-paced veterinary setting. The CSR will create a welcoming experience for clients and patients, manage appointments, field questions, and process payments with accuracy.

The role emphasizes strong customer service, clear communication with veterinarians and technicians, and a calm, professional demeanor during emotional situations.