Client Service & Renewal Coordinator

Johnson Controls, Inc.; Florida; On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Competitive Starting Pay

Paid Training

Global Advancement Opportunities

Company Vehicle (as applicable)

Referral Bonuses

Comprehensive Benefits

Medical/Dental/Vision insurance

Health Savings Account (HSA)

Life Insurance

401(k) savings plan with company match

Short-Term and Long-Term Disability

Employee Assistance Program

Wellness Program

Job summary

Johnson Controls, Inc. seeks a detail-oriented service administrator to support the renewal process and accounts receivable activities within a collaborative team.

You will track touch points, assist with invoicing, collections and customer authorisations, and provide day-to-day service‑operation support with accuracy and professionalism. Required is a high school diploma and 3–5 years in a service/sales or technical environment; proficiency in Word, Excel, ACCESS and desktop publishing; strong

Qualifications

• High school diploma or equivalent plus 3–5 years of related work experience in service/sales or technical environments.
• Ability to manage a large and diverse number of projects with tact, cooperation and persistence.
• Proficient with Microsoft Word, Excel, ACCESS and Desktop Publishing.
• Experience in contract financials.

Responsibilities

• Track and support the service agreement renewal process.
• Assist accounts receivable activities including collections and authorisations.
• Provide backup customer call handling and day-to-day service administration support.
• Monitor touch point plans and renewal lifecycle with account owners.
• Prepare and reconcile invoicing, service billings, and other billing requirements.
• Resolve accounts payable exceptions and AR disputes as needed.
• Maintain customer account information including billing addresses and special billing conditions.

Skills

Interpersonal skills

Multitasking

Organisational skills

Attention to detail

Prioritisation

Education

High school diploma

Associate degree (preferred)

Tools

Microsoft Word

Microsoft Excel

ACCESS

Desktop Publishing

Job description

Johnson Controls, Inc. seeks a detail-oriented service administrator to support the renewal process and accounts receivable activities within a collaborative team.

You will track touch points, assist with invoicing, collections and customer authorisations, and provide day-to-day service‑operation support with accuracy and professionalism. Required is a high school diploma and 3–5 years in a service/sales or technical environment; proficiency in Word, Excel, ACCESS and desktop publishing; strong