Client Resource Coordinator 5

Johnson Controls, Inc.; Florida; On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Competitive Starting Pay

Paid Training

Global Advancement Opportunities

Company Vehicle (as applicable)

Referral Bonuses

Comprehensive Benefits

Medical/Dental/Vision insurance

Health Savings Account (HSA)

Life Insurance

401(k) savings plan with company match

Short-Term and Long-Term Disability

Employee Assistance Program

Wellness Program

Job summary

Johnson Controls, Inc. seeks a detail-oriented service administrator to support the renewal process and accounts receivable activities within a collaborative team.

You will track touch points, assist with invoicing, collections and customer authorisations, and provide day-to-day service‑operation support with accuracy and professionalism. Required is a high school diploma and 3–5 years in a service/sales or technical environment; proficiency in Word, Excel, ACCESS and desktop publishing; strong

Qualifications

• High school diploma or equivalent plus 3–5 years of related work experience in service/sales or technical environments.
• Ability to manage a large and diverse number of projects with tact, cooperation and persistence.
• Proficient with Microsoft Word, Excel, ACCESS and Desktop Publishing.
• Experience in contract financials.

Responsibilities

• Track and support the service agreement renewal process.
• Assist accounts receivable activities including collections and authorisations.
• Provide backup customer call handling and day-to-day service administration support.
• Monitor touch point plans and renewal lifecycle with account owners.
• Prepare and reconcile invoicing, service billings, and other billing requirements.
• Resolve accounts payable exceptions and AR disputes as needed.
• Maintain customer account information including billing addresses and special billing conditions.

Skills

Interpersonal skills

Multitasking

Organisational skills

Attention to detail

Prioritisation

Education

High school diploma

Associate degree (preferred)

Tools

Microsoft Word

Microsoft Excel

ACCESS

Desktop Publishing

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centres, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry‑leading field organization, we elevate customer performance, turn goals into real‑world results and help move society forward.

Be part of the future!

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.

What we offer

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And More!

What you will do

Under direct supervision, tracks and provides direct support for the planned service agreement renewal process. Actively participates in accounts receivable activities such as collections and new customer authorisations. Provides back up customer call handling, as needed. Provides administrative, day to day support in the service operational areas.

How you will do it

• Responsible for the scheduling, tracking and monitoring of the touch point plans and the contract renewal life cycle process with the account owners.
• Escalate issues to appropriate individuals for timely follow‑up as required.
• May require direct interaction with customers for follow‑up to secure purchase orders or to meet special invoicing conditions.
• Updates the Service delivery plans as required by team.
• Runs query reports, researches and reconciles unaligned costs, such as labour hours, material purchases, expenses and other service related transactions.
• May prepare and submit service billings in a special invoice format as defined by individual customer account special handling requirements.
• Reconciliation of accounts payable exceptions as necessary.
• Researches, resolves or escalates accounts receivable disputes as outlined in the escalation process.
• Works with Accounts Receivables contact to assist with resolution of truck based team A/R issues.
• Determines appropriate actions for timely resolution.
• If needed, will interact with Customer to resolve receivable issues.
• Processes invoice credits and re‑bills, as necessary.
• Proactively contacts customers ensure customer satisfaction and a commitment to pay.
• Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates up‑to‑date.
• Support inventory control process including updating equipment asset transactions.
• Assist CSAs in resolution of warranty/SD warranty issues.
• Provide additional service administration support, as required.

What we look for

Required

• Must have strong interpersonal skills to effectively communicate with both internal and external clients.
• High school diploma or equivalent required, plus three to five years of related work experience, preferably within a service / sales, or technical work environment.
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation and persistence.
• Ability to prioritise work activities based upon financial impact to desired business goals.
• Must have proficient computer skills within the following applications: Advanced Microsoft Word, Excel, ACCESS, Desktop Publishing and Internet business application usage.
• Must demonstrate the ability to perform work independently and demonstrate solid organisational and attention to detail skills.
• Experience in contract financials required.

Preferred

• Associate’s degree preferred,.
• HVAC experience preferred.
• Accounts receivable experience preferred.
• Experience and/or basic project accounting or costing principals is desired.

HIRING HOURLY RANGE: $30.00-$40.00 (Hourly rate to be determined by the education, experience,knowledge, skills, and abilities of the applicant, internal equity, and alignment with marketdata.) This position includes a competitive benefits package. The posted salary range reflectsthe target compensation for this role. However, we recognise that exceptional candidatesmay bring unique skills and experiences that exceed the typical profile. If you believe yourbackground warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, includingartificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions areultimately made by human reviewers. For details, please visit the About Us tab on theJohnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us