Client Service Receptionist — Tax Help & Scheduling

H&R Block, Inc.; Cedartown (GA); On-site; USD 19,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional, delivering a warm, helpful experience.

You will schedule clients, assist in person or virtually, maintain a clean workspace, and support the team in a fast-paced office. Prior customer service experience and proficiency with Microsoft Office are preferred, with a high school diploma or equivalent required.

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task and stay organized.
• Strong time-management skills.
• Proficiency with Microsoft Office applications.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested by them.
• Help ensure all client needs are met in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with the team.

Skills

Multi-tasking

Customer service

Organizational skills

Time-management

Phone handling

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional, delivering a warm, helpful experience.

You will schedule clients, assist in person or virtually, maintain a clean workspace, and support the team in a fast-paced office. Prior customer service experience and proficiency with Microsoft Office are preferred, with a high school diploma or equivalent required.