Client Service Receptionist & Scheduling Specialist

H&R Block; Salem (MO); On-site; USD 17,000 - 21,000; Part time

Job summary

H&R Block is seeking a Seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect them with the right tax expert. You will help schedule appointments and ensure every client leaves with a positive impression.

This role requires the ability to multi-task in a fast-paced, customer-focused environment, and may involve working at multiple locations. A high school diploma and flexible availability are preferred, with sales/marketing experience a plus.

Qualifications

• High school diploma or equivalent.
• Ability to work flexible schedule and/or in multiple locations.
• Sales/marketing experience.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Experience in fast-paced environment

Customer service experience

Ability to multi-task

Organizational and time-management

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a Seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect them with the right tax expert. You will help schedule appointments and ensure every client leaves with a positive impression.

This role requires the ability to multi-task in a fast-paced, customer-focused environment, and may involve working at multiple locations. A high school diploma and flexible availability are preferred, with sales/marketing experience a plus.