Client Service Receptionist (In-Person) — Tax Season

H&R Block, Inc.; Glenside (PA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to welcome clients and manage appointments in person at our Glenside, PA office. You will assist with check-in, document handling, and daily office tasks while coordinating with tax professionals to ensure smooth operations.

This role emphasizes a professional client experience, confidentiality with sensitive information, and availability to work evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills with the ability to collaborate with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Interpersonal skills

Multitasking

Organization

Communication

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to welcome clients and manage appointments in person at our Glenside, PA office. You will assist with check-in, document handling, and daily office tasks while coordinating with tax professionals to ensure smooth operations.

This role emphasizes a professional client experience, confidentiality with sensitive information, and availability to work evenings and weekends during tax season.