Client Service Pro & Receptionist - In-Office, Growth Path

H&R Block, Inc.; Lake City (GA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Life balance support

Job summary

H&R Block in Georgia is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-ins, answer calls, schedule appointments and connect clients with the right tax professional.

This in-person role supports daily office operations, collaborates with tax professionals, handles confidential information with discretion, and requires evenings and weekend availability during tax season.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Communication

Multitasking

Organization

MS Office

Scheduling systems

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Georgia is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-ins, answer calls, schedule appointments and connect clients with the right tax professional.

This in-person role supports daily office operations, collaborates with tax professionals, handles confidential information with discretion, and requires evenings and weekend availability during tax season.