Remote Night-Shift Customer Care Specialist II

Quest Diagnostics Incorporated; Southfield (MI); Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Day 1 medical benefits

401(k) with company match

Vacation and holidays

Employee stock purchase plan

Career advancement opportunities

Job summary

Quest Diagnostics Incorporated is seeking a Customer Care Representative II to deliver consistent, high-quality service across channels, including phone, email, and chat, in a remote setting. The role follows a Monday–Friday schedule with rotational weekends and a late-evening Eastern time shift.

Training will be remote, with a 9:00 AM–6:00 PM Eastern schedule, and the position emphasizes confidentiality, empathy, and adherence to scripts for health-related inquiries.

Qualifications

• Minimum 1–2 years of relevant customer service experience.
• Preferred health care or laboratory-related experience.
• High School diploma or equivalent required; college coursework preferred.

Responsibilities

• Handle moderate-complexity health-related customer inquiries via multiple channels.
• Follow scripts and procedures for inbound/outbound calls.
• Maintain confidentiality of health information.
• Deliver professional and empathetic customer service while addressing client needs.

Skills

Outlook

Excel

Phone systems

Chat

Automation

AI

Education

High School Diploma or Equivalent

Some College Courses

Job description

Quest Diagnostics Incorporated is seeking a Customer Care Representative II to deliver consistent, high-quality service across channels, including phone, email, and chat, in a remote setting. The role follows a Monday–Friday schedule with rotational weekends and a late-evening Eastern time shift.

Training will be remote, with a 9:00 AM–6:00 PM Eastern schedule, and the position emphasizes confidentiality, empathy, and adherence to scripts for health-related inquiries.