Remote CSR II (Phones) - Elite Call Center Support

SaviLinx; United States; Remote; USD 25,000 - 32,000; Full time

Job summary

SaviLinx LLC is seeking a Customer Service Representative II (Phones) to deliver exceptional service in a remote, high-demand environment. You will assist customers, manage inquiries, and document interactions in the CRM system while maintaining privacy and accuracy.

The role emphasizes quality, SLA performance, and teamwork within the Operations department. Candidates should have 2+ years in a contact center or related field, strong communication skills, and the ability to work independently

Qualifications

• High school diploma or equivalent required.
• Some college coursework preferred.
• Experience in a contact center or help desk is desirable.
• Strong written and verbal communication skills.

Responsibilities

• Provide customer service in a remote, call-center environment.
• Coordinate claims and inquiries via phone, email, and chat.
• Document interactions in the CRM system with accuracy.
• Meet SLA targets and strive for first contact resolution.
• Operate with privacy and confidentiality principles.

Skills

Multi-screen navigation

Customer service orientation

Time management

Communication skills

Independence

Empathy and patience

Adaptability

Education

High school diploma or equivalent

2+ years of college

2+ years of contact center experience

Job description

SaviLinx LLC is seeking a Customer Service Representative II (Phones) to deliver exceptional service in a remote, high-demand environment. You will assist customers, manage inquiries, and document interactions in the CRM system while maintaining privacy and accuracy.

The role emphasizes quality, SLA performance, and teamwork within the Operations department. Candidates should have 2+ years in a contact center or related field, strong communication skills, and the ability to work independently