Strategic Client Relations & Order Specialist

Socket.dev; Topeka (KS); On-site; USD 45,000 - 60,000; Full time

Job summary

Socket.dev is seeking a Customer Account Specialist to support external customers and internal teams. You will verify and process orders, track changes, and help manage profitability across the customer base.

The role emphasizes strong communication, data handling, and cross-functional collaboration with Sales, Procurement, and Engineering. Some travel to customer sites may be required.

Qualifications

• Associate’s degree or 2 years of college required.
• Bachelor’s degree preferred.
• 1–2 years in a customer service role (B2B sales or manufacturing preferred).

Responsibilities

• Serve as a communication hub between customers, sales, procurement, and management.
• Handle customer order verification, entry, confirmation, tracking, and expediting.
• Support profitability by inventory analysis and material cost considerations.
• Cultivate positive customer relationships and manage product updates.
• Cross-train with other divisions to understand the business.
• Generate and analyze reports to drive decisions.
• Maintain electronic and paper documents related to customers.
• Process requests including complaints, returns, quotations, and samples.
• Occasional travel to manufacturing facilities and customer sites.
• Provide exceptional customer service and support.

Skills

Communicates well

Microsoft Office

Data entry

20 wpm+ typing

Good math skills

Highly organized

Team player

Willing to work overtime

Excellent phone skills

Dependable

Customer service orientation

Office equipment literacy

Education

Associate’s degree/2 years of college

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Job description

Socket.dev is seeking a Customer Account Specialist to support external customers and internal teams. You will verify and process orders, track changes, and help manage profitability across the customer base.

The role emphasizes strong communication, data handling, and cross-functional collaboration with Sales, Procurement, and Engineering. Some travel to customer sites may be required.