Customer Solutions & Order Analytics Specialist

Socket.dev; Oklahoma; On-site; USD 40,000 - 60,000; Full time

Job summary

Socket.dev seeks a Customer Solutions Specialist/Analyst in Oklahoma to manage customer orders and shipments, ensure timely processing, and resolve issues. You will leverage advanced Excel skills to analyze data, generate reports, and drive improvements in order accuracy and customer satisfaction.

Strong attention to detail and proactive communication are essential for success. Responsibilities include order entry, ERP PO verification, KPI reporting, and cross-functional coordination with

Qualifications

• Bachelor’s Degree in Business or related field.
• 1–2 years of experience in customer service, order management, or a related operational role.
• Strong proficiency in Microsoft Excel (pivot tables, VLOOKUP) with the ability to analyze and transform large data sets.
• Excellent organizational, communication, and problem-solving skills.

Responsibilities

• Manage sales orders, including entering customer details accurately.
• Confirm POs reflected in internal ERP systems and resolve discrepancies.
• Provide confirmations and realistic promise dates for order fulfillment, adjusting timelines based on feedback from Scheduling and Purchasing.
• Communicate order changes, prioritizations, and shipping requirement updates to stakeholders.
• Send shipping documentation to customers (e.g., Bills of Lading, Packing Slips).
• Manage the discrepancy process and submit disputes related to shipment issues.
• Oversee customer ratings: review ratings, submit disputes, and coordinate performance improvement initiatives.
• Establish and maintain clear communication channels with customers, ensuring all inquiries are resolved effectively.
• Develop and distribute order and shipment reporting (daily, weekly, monthly).
• Track and report key customer performance metrics.
• Use advanced Excel skills to analyze data, identify trends, and improve operational efficiencies.
• Provide internal reporting as requested by stakeholders

Skills

Excel

Data analysis

Customer service

Communication

Education

Bachelor's Degree in Business

Tools

ERP systems

EDI

Job description

Socket.dev seeks a Customer Solutions Specialist/Analyst in Oklahoma to manage customer orders and shipments, ensure timely processing, and resolve issues. You will leverage advanced Excel skills to analyze data, generate reports, and drive improvements in order accuracy and customer satisfaction.

Strong attention to detail and proactive communication are essential for success. Responsibilities include order entry, ERP PO verification, KPI reporting, and cross-functional coordination with