Client Service Associate II

JPMorgan Chase & Co.; New York (NY); On-site; USD 55,000 - 85,000; Full time

Job summary

JPMorgan Chase & Co. in New York seeks a Client Service Delivery Associate II to strengthen client relationships and drive efficient service delivery.

You will handle inquiries, process transactions, and troubleshoot complex issues, applying banking principles and change-management strategies. The role requires collaboration across departments to ensure compliance and to influence internal stakeholders for improved outcomes.

Qualifications

• Fraud prevention and detection experience.
• Ability to liaise with multiple departments to ensure standards and policies.
• Strong negotiation and communication skills.
• Experience with change management and strategic communications.
• Proficiency with digital tools and emerging technologies.
• Strong analytical, technical and problem-solving skills.

Responsibilities

• Deliver comprehensive client service by troubleshooting issues and protecting against financial and reputational damage.
• Facilitate change management processes and strategic communications; mitigate stakeholder impact.
• Advise clients using market knowledge while staying aware of industry practices.
• Optimize service delivery by implementing process automation and building client relationships.
• Monitor and resolve trade discrepancies and conduct root cause analysis.

Skills

Fraud prevention

Stakeholder liaison

Change management

Strategic communication

Digital literacy

Analytical thinking

Job description

Join our dynamic team as a Client Service Delivery Associate II and become a vital part of our mission to elevate client experiences.

As a Client Service Delivery Associate II within JPMorganChase, you will play a pivotal role in enhancing our client relationships by providing exceptional customer service and operational support. Your broad knowledge of banking principles and practices will be instrumental in addressing client inquiries, processing transactions, and troubleshooting complex issues. Your proficiency in strategic planning and change management will enable you to identify opportunities for improvement and drive initiatives that enhance service delivery. Your role will also involve liaising with various departments, ensuring compliance with technical standards and policies, and making decisions that have a direct impact on our departmental outcomes. Your ability to influence and manage internal stakeholders will be key in achieving our shared goals.

Job responsibilities

• Deliver comprehensive client service by troubleshooting issues and protecting against financial and reputational damage.
• Facilitate change management processes, ensuring strategic communications and mitigating stakeholder impact.
• Advise clients using market product knowledge while maintaining awareness of industry practices.
• Optimize service delivery by implementing process automation initiatives and building strong client relationships.
• Monitor and resolve trade discrepancies, conducting root cause analysis and managing fails effectively.

Required qualifications, capabilities and skills

• Demonstrated proficiency in detecting and preventing fraudulent transactions to protect clients and the institution.
• Ability to liaise with various departments to ensure compliance with technical standards and organizational policies.
• Skilled in influencing and managing internal stakeholders to drive mutually beneficial outcomes and develop collaborative relationships.
• Expertise in facilitating change management and strategic communication with strong negotiation and communication skills.
• Proficiency in digital literacy and the implementation of emerging technologies.
• Strong analytical, technical, and problem-solving skills with keen attention to detail.

Preferred qualifications, capabilities and skills

• Capability to analyze processes and recommend improvements for quality and efficiency.
• Skilled in driving continuous improvement initiatives to enhance client experiences.
• Experience in client-facing roles across multiple business areas and functions.
• Strong analytical, problem-solving, and decision-making skills for effective independent work.
• Knowledge of the securities industry and back-office operations, with the ability to proactively identify areas for improvement.