Client Service Lead - Second Shift (On-Site)

Crane Worldwide Logistics LLC; Buckeye (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

136 hours Paid Time Off (17 days) per年

Excellent Medical, Dental and Vision

Tuition Reimbursement

Employee Recognition and Rewards

Paid Volunteer Time

Employee Discounts

Wellness Incentives up to $100/year

Job summary

Crane Worldwide Logistics LLC is seeking a Client Service Lead for the Second Shift to manage daily client interactions from 1:00pm to 9:30pm at our Buckeye, AZ location. You will respond to orders, inquiries, and invoice questions, coach a team of specialists, and drive issue resolution with a strong focus on service quality.

The role requires 3-5 years of client service experience and a High School Diploma or GED.

Qualifications

• High School Diploma or GED required.
• 3-5 years client service experience preferred.

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Records consistent problem areas.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
• Handles client responses that may require deviation from standard procedures.
• Provides leadership, coaching and training to a team of client service specialists.
• Other duties as assigned.

Skills

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Ability to Multi-task

Education

High School Diploma or GED

Job description

Crane Worldwide Logistics LLC is seeking a Client Service Lead for the Second Shift to manage daily client interactions from 1:00pm to 9:30pm at our Buckeye, AZ location. You will respond to orders, inquiries, and invoice questions, coach a team of specialists, and drive issue resolution with a strong focus on service quality.

The role requires 3-5 years of client service experience and a High School Diploma or GED.