Senior Client Service Specialist – Second Shift (PTO)

Crane Worldwide Logistics LLC; Lockbourne (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

136 hours of Paid Time Off (17 days)

Excellent Medical Insurance

Dental and Vision benefits

Tuition Reimbursement

Employee Recognition and Rewards

Paid Volunteer Time

Employee Discounts

Wellness incentives

Job summary

Crane Worldwide Logistics LLC is seeking a Sr. Client Service Specialist on the Second Shift in Lockbourne, Ohio. The role handles orders, inquiries, invoice questions and client complaints, and records problem areas to ensure service quality.

The position requires 2–4 years of client service experience and a High School Diploma or GED. Equal opportunity employer with a comprehensive benefits package and a focus on customer satisfaction.

Qualifications

• High School Diploma or GED
• 2-4 years client service experience

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Records consistent problem areas
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
• Responses are predominately routine but may require deviation from standard procedures
• Other duties as assigned

Job description

Crane Worldwide Logistics LLC is seeking a Sr. Client Service Specialist on the Second Shift in Lockbourne, Ohio. The role handles orders, inquiries, invoice questions and client complaints, and records problem areas to ensure service quality.

The position requires 2–4 years of client service experience and a High School Diploma or GED. Equal opportunity employer with a comprehensive benefits package and a focus on customer satisfaction.