Client Service Engineer II - Remote IT Support

Rehmann; Michigan; On-site; USD 52,000 - 76,000; Full time

Job summary

Rehmann is seeking a Client Service Engineer II to act as a frontline technical resource, delivering remote support and resolving complex issues with a focus on customer experience.

The role requires strong technical and communication skills, a collaborative approach, and participation in a 24x7 on-call rotation. You will help clients succeed while supporting a fast-paced team in Michigan.

Qualifications

• 2+ years of customer service experience.
• 3+ years of hands-on experience supporting Microsoft technologies, VMware, or related environments.
• Experience troubleshooting desktop, server, network, and user access issues.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as a primary point of contact for technical support requests.
• Accurately document service requests, troubleshooting efforts, and resolutions.
• Diagnose and resolve issues related to Windows, Active Directory, Microsoft 365, Exchange, VPN, WAN, printers, and end-user hardware.
• Escalate complex issues while owning the customer experience.
• Install, configure, and support software updates and system components.
• Provide guidance and support for clients and third-party vendors.
• Participate in a 24x7 rotational on-call support schedule.
• Contribute to continuous improvement and knowledge sharing.

Skills

Customer service

Windows systems administration

Active Directory management

Documentation & ticket management

Troubleshooting

Communication

Education

High school diploma or equivalent

Associate’s degree preferred

Tools

VMware

Microsoft technologies

Job description

Rehmann is seeking a Client Service Engineer II to act as a frontline technical resource, delivering remote support and resolving complex issues with a focus on customer experience.

The role requires strong technical and communication skills, a collaborative approach, and participation in a 24x7 on-call rotation. You will help clients succeed while supporting a fast-paced team in Michigan.