IT Help Desk Specialist L2

Rehmann Technology Solutions, LLC; Michigan; Hybrid; USD 60,000 - 85,000; Full time

Job summary

Rehmann Technology Solutions, LLC is seeking a Client Service Engineer II to join our tech team in Michigan. You will serve as the frontline technical resource, delivering remote support, troubleshooting complex issues, and ensuring a positive client experience.

This role requires 2+ years of customer service and 3+ years hands-on with Microsoft technologies and VMware, plus strong communication. You’ll participate in a 24x7 on-call schedule and collaborate with clients and vendors to resolve

Qualifications

• 2+ years of customer service experience.
• 3+ years of hands-on experience supporting Microsoft technologies, VMware, or related environments.
• Experience troubleshooting desktop, server, network, and user access issues.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as a primary point of contact for technical support requests.
• Document service requests, troubleshooting efforts, and resolutions.
• Diagnose and resolve issues across Windows OS, AD, M365, Exchange, VPN, and WAN.
• Install, configure, and support software applications and system components.
• Escalate complex issues while owning the customer experience.
• Provide guidance to clients and third-party vendors.
• Participate in 24x7 on-call rotation.
• Contribute to team knowledge sharing and process improvements.
• Maintain service levels to exceed client expectations.

Skills

Customer service

Communication skills

Troubleshooting

Multitasking

Team collaboration

Education

High school diploma or equivalent

Associate's degree preferred

Tools

Microsoft Windows

Active Directory

Microsoft 365

Exchange

VPN connectivity

VMware

Job description

Your Passion. Your Purpose. If you're here, you're looking for something more. More opportunity, more impact, more purpose. At Rehmann, each and every one of our associates plays a pivotal role in the Firm’s success. When you join our team, you can count on exceptional support, encouragement, and guidance from your colleagues and from leadership. No matter where you want to go in your career, Rehmann can help you get there. Whether you're in the early stages of your professional journey or you're further down your path, we’re focused on helping you achieve your goals – whatever they may be. When you join Rehmann, you are part of a culture that Puts People First and aims to help everyone reach their fullest potential. Let us show you all the ways we can Empower Your Purpose. To learn more about Rehmann, visit: https://www.rehmann.com/careers/

Job Description:

Join a Team That Delivers Exceptional Client Service Are you passionate about technology, problem-solving, and helping clients succeed? We are seeking a Client Service Engineer II (CSE II) to join our growing team. In this role, you will serve as a frontline technical resource, providing remote support, troubleshooting complex technical issues, and delivering an outstanding customer experience. The ideal candidate combines strong technical expertise with excellent communication skills and enjoys working in a collaborative, fast-paced environment. This position also participates in a rotational on-call schedule to support our clients when needed.

What You'll Do:

• Serve as a primary point of contact for technical support requests.
• Accurately document service requests, troubleshooting efforts, and resolutions.
• Diagnose and resolve issues related to: Microsoft Windows operating systems Active Directory Microsoft 365 Exchange VPN connectivity Network access and WAN environments Printers and end-user hardware
• Escalate complex issues when appropriate while maintaining ownership of the customer experience.
• Install, configure, and support software applications, updates, patches, and system components.
• Provide guidance and support for clients and third-party vendors.
• Participate in a 24x7 rotational on-call support schedule.
• Contribute to continuous improvement initiatives and team knowledge sharing.
• Maintain service levels that meet or exceed client expectations.

What We're Looking For:

• High school diploma or equivalent.
• Associate's degree preferred.
• 2+ years of customer service experience.
• 3+ years of hands-on experience supporting Microsoft technologies, VMware, or related technical environments.
• Experience troubleshooting desktop, server, network, and user access issues.
• Strong written and verbal communication skills.
• Excellent analytical and troubleshooting abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Commitment to delivering exceptional customer service
• Technical troubleshooting and problem resolution Windows systems administration Active Directory management Documentation and ticket management Communication and relationship building Team collaboration Adaptability and continuous learning Time management and prioritization Process improvement and accountability

We Put People First in all that we do. Our associates are our greatest assets and we provide programs and benefits that encourage growth and development and align with their needs and goals. This includes benefits focused on physical and mental health, paid time off for volunteering and diversity-related activities, flexible work arrangements, and more.

Rehmann is an Equal Opportunity Employer.

Rehmann is a professional advisory firm that provides accounting and assurance, business solutions and outsourcing, specialized consulting, and wealth management services. For over 80 years, Rehmann has provided forward-thinking solutions to our clients nationwide. With over 1,000 associates in Michigan, Ohio, and Florida, we are the momentum behind what’s possible. We focus on the business of business - allowing companies and individuals to focus on what makes them extraordinary. We help you look to the future with confidence, thanks to our unrivaled expertise and integrity. Through our partnerships with our clients and communities, we drive impact that empowers our world. Find us online at rehmann.com