Support Engineer II — Remote IT & Client Care

Skynet Innovations; Macon (GA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

401K with match

Medical, vision & dental insurance

Paid holidays & PTO

Job summary

Skynet Innovations is seeking a Client Support Analyst II to provide intermediate technical support for clients. The role involves phone and ticket-based support, with onsite assignments as needed. You will follow documented procedures, monitor requests, and ensure service levels are met for tickets and calls.

The position requires traveling up to 25-50% and maintaining SLA targets. You will document activities and escalate issues per IT Glue guidelines while building client rapport during

Qualifications

• Provide intermediate technical support via phone and ticketing system.
• Onsite assignments when required.

Responsibilities

• Document all activities, projects, and tickets daily in the ticketing system.

Skills

Active Directory

VMware/Hyper-V

Microsoft 365

AzureAD

Windows Servers

Networking basics

Customer-focused

Ticketing system

Tools

IT Glue

Ticketing software

Remote scripting

Job description

Skynet Innovations is seeking a Client Support Analyst II to provide intermediate technical support for clients. The role involves phone and ticket-based support, with onsite assignments as needed. You will follow documented procedures, monitor requests, and ensure service levels are met for tickets and calls.

The position requires traveling up to 25-50% and maintaining SLA targets. You will document activities and escalate issues per IT Glue guidelines while building client rapport during