Remote IT Help Desk II – Client Solutions Engineer

Rehmann Technology Solutions, LLC

Michigan

Hybrid

USD 60,000 - 85,000

Full time

8 days ago

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Job summary

Rehmann Technology Solutions, LLC is seeking a Client Service Engineer II to join our tech team in Michigan. You will serve as the frontline technical resource, delivering remote support, troubleshooting complex issues, and ensuring a positive client experience.

This role requires 2+ years of customer service and 3+ years hands-on with Microsoft technologies and VMware, plus strong communication. You’ll participate in a 24x7 on-call schedule and collaborate with clients and vendors to resolve

Qualifications

2+ years of customer service experience.
3+ years of hands-on experience supporting Microsoft technologies, VMware, or related environments.
Experience troubleshooting desktop, server, network, and user access issues.
Strong written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

Serve as a primary point of contact for technical support requests.
Document service requests, troubleshooting efforts, and resolutions.
Diagnose and resolve issues across Windows OS, AD, M365, Exchange, VPN, and WAN.
Install, configure, and support software applications and system components.
Escalate complex issues while owning the customer experience.
Provide guidance to clients and third-party vendors.
Participate in 24x7 on-call rotation.
Contribute to team knowledge sharing and process improvements.
Maintain service levels to exceed client expectations.