Managed Services Engineer II - Remote Support & On-Call

Jobtailor; Denver (CO); On-site; USD 55,000 - 85,000; Full time

Job summary

Jobtailor in Denver, CO is seeking an experienced IT service professional to manage tickets, perform proactive maintenance, and provide remote support for network devices and servers. You will work closely with client IT departments to resolve issues within SLA and help optimize customer environments.

The role requires strong Windows expertise, customer-facing experience, and the ability to participate in an on-call rotation every 8–10 weeks with additional compensation.

Qualifications

• 3+ years in IT service, systems or network administration.
• 5 years troubleshooting Microsoft Windows endpoints in domain/workgroup environments.
• 4+ years of customer-facing IT service experience.
• Associate degree in technology or equivalent mix of education and experience.

Responsibilities

• Respond to auto generated ticket alerts and monitor tickets for client requests.
• Acknowledge and respond to tickets based on MSP SLA and escalate when needed.
• Perform proactive maintenance on switches, firewalls, routers, servers, and workstations.
• Provide remote application and hardware support for network devices and servers.
• Review monthly client reports and propose resolutions.
• Support and train customers or colleagues and maintain technical documentation.
• Participate in on-call after hours/weekend rotation every 8-10 weeks with additional compensation.

Skills

IT service experience

Systems administration

Network administration

Customer service

Windows OS

Mac OS

Mobile OS (iOS/Android)

Education

Associate degree in technology-related field

Job description

Jobtailor in Denver, CO is seeking an experienced IT service professional to manage tickets, perform proactive maintenance, and provide remote support for network devices and servers. You will work closely with client IT departments to resolve issues within SLA and help optimize customer environments.

The role requires strong Windows expertise, customer-facing experience, and the ability to participate in an on-call rotation every 8–10 weeks with additional compensation.