Client Service - Dec '24 & May '25 Grads

Fairygodboss; Town of Florida (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Inclusive culture

Opportunity for career growth

Ongoing training and mentorship

Best-in-class benefits

Support for mental health

Job summary

Fairygodboss invites applications for the Client Support Specialist position in New York, Town of Florida. In this role, you will be the front line for solving client challenges, ensuring satisfaction through service excellence. Ideal candidates will have 3-5 years in client or customer service and a strong problem-solving mindset.

You will engage with clients, providing support and education on ADP technology while maintaining performance metrics. The position offers comprehensive benefits and professional development opportunities.

Qualifications

• 3-5 years of experience in client service or customer service.
• Availability to work overtime during peak seasons.

Responsibilities

• Resolve clients' challenges and provide solutions.
• Build relationships and exceed client expectations.
• Educate clients on ADP’s offerings.

Skills

Client service experience

Problem-solving skills

Communication skills

Education

Bachelor's degree or equivalent experience

Job description

Client Support Specialist

In this role, you will serve as ADP's front‑line for solving clients' challenges, including issue resolution, answering questions, training users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.

Responsibilities

• Be a trusted advisor and problem solver: Work independently or as part of a team to service ADP’s products and technology, taking initiative to find solutions for time‑sensitive issues.
• Build relationships: Interact with clients via phone, email, or chat, exceeding client expectations and upholding ADP’s core value of integrity.
• Educate and provide recommendations: Leverage product knowledge to help clients understand the value of ADP’s offerings and recommend best practices.
• Organize: Maintain a daily schedule to handle a high volume of inbound calls, with increased call volume during peak seasons.
• Track metrics: Work in a metrics‑driven call center environment and meet performance and client satisfaction goals.

Required Qualifications

• 3‑5 years of experience in client service, customer service, or systems integration.
• Availability to work overtime hours during peak seasons.
• Bachelor’s degree (or equivalent experience).

Preferred Experience

• Military experience is valued; veterans’ discipline and problem‑solving skills are highly regarded.

Benefits & Opportunities

• Inclusive culture that values equity, inclusion, and belonging.
• Opportunity to join Business Resource Groups and connect globally.
• Career growth in an agile, fast‑paced environment.
• Ongoing training, development, and mentorship.
• Best‑in‑class benefits beginning on day one.
• Support for mental health and well‑being.
• Volunteer paid time off for causes you care about.

Diversity, Equity, Inclusion & Equal Employment Opportunity

ADP is committed to an inclusive, diverse, and equitable workplace and provides equal employment opportunities for all qualified applicants regardless of protected characteristics. Hiring decisions are based on qualifications, experience, and job performance.