Client Service Coordinator: Pet Care & Wellness Education

Banfield Pet Hospital; Saint Paul (MN); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Life Insurance

Paid Time Off

Job summary

Banfield Pet Hospital in Saint Paul, MN seeks a Client Service Coordinator to drive client/pet flow, support the veterinary team, and ensure clear communication with clients and staff. The CSC helps maintain a welcoming atmosphere and promotes return visits.

The role emphasizes assis ting with documentation, pet information, and coordinating appointments while upholding Banfield's service standards and Five Principles. Weekend/evening hours are possible.

Qualifications

• High School Diploma or equivalent preferred.
• One year of related experience required with customer service preferred.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services

Skills

Fluent English

Client service

Communication skills

Time management

Leadership

Organizational ability

Education

High School Diploma or equivalent preferred

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospital in Saint Paul, MN seeks a Client Service Coordinator to drive client/pet flow, support the veterinary team, and ensure clear communication with clients and staff. The CSC helps maintain a welcoming atmosphere and promotes return visits.

The role emphasizes assis ting with documentation, pet information, and coordinating appointments while upholding Banfield's service standards and Five Principles. Weekend/evening hours are possible.