Client Service Coordinator — Care Team Scheduler

AccentCare, Inc.; Knoxville (TN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off and paid holidays

Professional development opportunities

Company-matching 401(k)

Flexible spending and health savings账户

Wellness offerings such as an employee

Job summary

AccentCare, Inc. in Knoxville, TN is seeking a Client Service Coordinator in Personal Care Services to support daily EVV and scheduling, ensuring client satisfaction and smooth operations. The role requires a high school diploma (associate degree preferred), staffing or home health care experience, and a collaborative, compassionate approach.

Normal hours are Monday through Friday, 8:00am–5:00pm. AccentCare offers comprehensive benefits and growth opportunities as part of a purpose-driven team

Qualifications

• High School or GED required; Associate degree preferred.
• Staffing experience preferred.
• Previous home health care or home care experience highly desirable.

Responsibilities

• Functions as primary support for daily EVV and payroll functions
• Processes and communicates authorization and schedule changes to ensure coordinator of service and client satisfaction
• Coordinates utilization of Care Partner teams to ensure fill rate expectations are met
• Researches and resolves payroll and billing questions under direction from the Client Service Manager
• Functions as liaison for Field Supervisors in communication with payer Case Management teams
• Supports recruiting and onboarding needs of team
• Responsible for scheduling and monitoring / reporting all required client visits by Field Supervisor
• Assists Client Service Manager in the presentation of staff training related to program requirements for newly hired and current office employees

Skills

Staffing experience

Home health care experience

Education

High School or GED

Associate degree preferred

Job description

AccentCare, Inc. in Knoxville, TN is seeking a Client Service Coordinator in Personal Care Services to support daily EVV and scheduling, ensuring client satisfaction and smooth operations. The role requires a high school diploma (associate degree preferred), staffing or home health care experience, and a collaborative, compassionate approach.

Normal hours are Monday through Friday, 8:00am–5:00pm. AccentCare offers comprehensive benefits and growth opportunities as part of a purpose-driven team