Client Service Coordinator

Banfield Pet Hospital; Reynoldsburg (OH); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in veterinary care seeks a Client Service Coordinator to enhance client interactions and streamline hospital operations. In this dynamic role, you will ensure exceptional service, educate clients on pet health, and support a productive veterinary team. Your ability to multitask and communicate effectively will be key in fostering a welcoming environment for both clients and their pets. Join a company that values quality and mutual benefit, and make a meaningful impact in the lives of pets and their owners.

Qualifications

• Excellent communication skills in English, both written and verbal.
• Strong organizational skills, able to bring order to chaos.

Responsibilities

• Maximize the number of pets seen by the hospital team through efficient service.
• Educate clients about preventative care and hospital services.

Skills

Customer Focus

Communication Skills

Client Service Skills

Time Management

Leadership

Problem-solving

Job description

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a welcoming, friendly, and efficient manner. This role influences clients to return and refer their friends and families.

Essential Responsibilities and Tasks

1. Live and exemplify the Five Principles of Mars, Inc. within self and team.
2. Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity.
3. Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital, supporting wellness plan clients.
4. Provide professional, efficient, and exceptional service at all times, including welcoming clients and pets, ensuring their comfort, and educating them about their pet's health.
5. Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
6. Assist incoming clients with documentation, entering pet information, and ensuring prompt service.
7. Assist outgoing clients with instructions, invoices, dispensing prescriptions, selling retail products, and scheduling appointments.
8. Manage finances by maintaining accurate balances and following proper procedures.
9. Conduct necessary administrative functions.
10. Perform other duties as assigned.

The Five Principles

• Quality: The consumer is our boss; quality is our work and value for money is our goal.
• Responsibility: We demand total responsibility from ourselves and support the responsibility of others.
• Mutuality: A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency: We use resources fully, waste nothing, and do only what we do best.
• Freedom: We need freedom to shape our future; profit helps us remain free.

Hiring Qualifications / Competencies

• Leadership, Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening
• Preventative care and OWPs, Communication Skills, Client Service Skills, Priority Setting, Time Management

Capabilities and Experience (Can Do)

• Ability to multi-task effectively under distracting conditions.
• Excellent communication skills in English, both written and verbal.
• Strong organizational skills, able to bring order to chaos.
• Problem-solving ability, translating issues into practical solutions.
• Excellent client service skills, ensuring attentive and courteous service.
• Follow instructions accurately and consistently.