Client Service Coordinator

Banfield Pet Hospital; Kissimmee (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Client Service Coordinator to enhance client and pet experiences in a vibrant veterinary environment. This role focuses on ensuring efficient operations, promoting wellness plans, and delivering exceptional service to clients and their pets. The ideal candidate will thrive in a fast-paced environment, demonstrating strong communication and organizational skills while managing multiple tasks. Join a team that values quality, responsibility, and mutual respect, and make a meaningful impact on pet health and client satisfaction.

Qualifications

• Minimum 1 year of related experience, preferably in customer service.
• Medical background and terminology training are advantageous.

Responsibilities

• Manage client and pet flow while optimizing veterinary team productivity.
• Provide exceptional service and educate clients about pet health.

Skills

Customer Focus

Communication Skills

Client Service Skills

Time Management

Problem-solving Skills

Education

High School Diploma or equivalent

Tools

MS Word

MS Excel

MS Outlook

Job description

The Client Service Coordinator ("CSC") manages client and pet flow within the hospital, optimizes the productivity of the veterinary team, and ensures excellent communication with clients and staff. The role involves coordinating care in a friendly and efficient environment to encourage client retention and referrals.

ESSENTIAL RESPONSIBILITIES AND TASKS

1. Live and exemplify the Five Principles of Mars, Inc. within self and team.
2. Recruit new clients by promoting hospital services and managing client flow to ensure high-quality care and team productivity.
3. Maximize the number of pets seen by maintaining an efficient hospital operation supporting wellness plan clients.
4. Provide professional, efficient, and exceptional service, including welcoming clients and pets, ensuring their comfort, and educating them about pet health.
5. Educate clients about wellness plans, preventative care, and hospital services.
6. Assist incoming clients with documentation, pet information entry, and prompt service.
7. Assist outgoing clients with instructions, invoices, prescription dispensing, retail sales, and appointment scheduling.
8. Manage finances through accurate balance maintenance and proper opening/closing procedures.
9. Perform administrative functions as needed.
10. Perform other duties as assigned.

THE FIVE PRINCIPLES

• Quality
• Responsibility
• Mutuality
• Efficiency
• Freedom

HIRING QUALIFICATIONS / COMPETENCIES

Leadership

• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening

Functional Skills

• Preventative care and OWPs
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

CAPABILITIES AND EXPERIENCE

• Ability to multi-task effectively under distracting conditions.
• Strong written and verbal communication skills in English.
• Organizational skills to systematically manage tasks.
• Problem-solving skills to analyze and resolve issues.
• Excellent client service skills to ensure attentive and courteous service.
• Ability to follow instructions accurately and provide clear directions.
• Mathematical skills for basic calculations and conversions.
• Proficiency with computers and software such as MS Word, Excel, Outlook.

ATTITUDES

• Initiative and discretion in problem-solving.
• Honesty, integrity, and sound judgment.
• Willingness to collaborate and share information.
• Flexibility to adapt to changing situations.
• Ability to work independently.
• Resilience and stress management skills.

SPECIAL WORKING CONDITIONS

• Prolonged computer use.
• Comfort around various pets.
• Availability for extended hours, including weekends and evenings.
• Physical ability to perform tasks involving standing, walking, lifting, and maneuvering up to 50 pounds.
• Exposure to pets and potential hazards such as anesthesia and biological materials.

EXPERIENCE, EDUCATION, AND TRAINING

• High School Diploma or equivalent preferred.
• Minimum 1 year of related experience, preferably in customer service.
• Medical background and terminology training are advantageous.

We are an equal opportunity employer committed to diversity and inclusion. All qualified applicants will be considered without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, or veteran status.