Client Service Coordinator - 001680

Banfield Pet Hospital; Winter Garden (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in veterinary care seeks a Client Service Coordinator to enhance client experiences and streamline operations. This role is pivotal in ensuring a welcoming environment, maximizing the productivity of the veterinary team, and fostering strong client relationships. The ideal candidate will possess exceptional communication and organizational skills, with a strong focus on customer service. Join a team dedicated to providing top-notch care and support to pet owners, while contributing to a culture of excellence and mutual benefit. This is a fantastic opportunity for those passionate about animal health and client service.

Qualifications

• Excellent communication skills in English, both written and verbal.
• Strong organizational skills and systematic approach.
• Ability to multi-task effectively under distracting conditions.

Responsibilities

• Drive the flow of clients and pets through the hospital.
• Provide professional, efficient, and exceptional service.
• Educate clients about pet health needs and hospital services.

Skills

Leadership

Customer Focus

Communication Skills

Client Service Skills

Time Management

Problem-solving

Job description

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Client Service Coordinator

SUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly, and efficient manner, influencing clients to return and refer their friends and families.

ESSENTIAL RESPONSIBILITIES AND TASKS

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient, and exceptional service at all times, including encouraging hospital visits, welcoming clients and pets, ensuring their comfort, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
• Assist incoming clients with documentation, entering pet information, and ensuring prompt service.
• Assist outgoing clients with instructions, invoices, dispensing prescriptions, retail sales, and scheduling appointments.
• Manage finances by maintaining accurate balances and following opening and closing procedures.
• Conduct administrative functions as necessary.
• Perform other duties as assigned.

THE FIVE PRINCIPLES

• Quality: The consumer is our boss, quality is our work, and value for money is our goal.
• Responsibility: Support total responsibility from ourselves and others.
• Mutuality: A mutual benefit is a shared benefit that endures.
• Efficiency: Use resources fully, waste nothing, and do only what we do best.
• Freedom: Shape our future with profit to remain free.

HIRING QUALIFICATIONS / COMPETENCIES

• Leadership, Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening, Preventative Care and OWPs, Communication Skills, Client Service Skills, Priority Setting, Time Management

CAPABILITIES AND EXPERIENCE (CAN DO)

• Ability to multi-task effectively under distracting conditions.
• Excellent communication skills in English, both written and verbal.
• Strong organizational skills and systematic approach.
• Problem-solving skills with ability to analyze and resolve issues.
• Consistent client service focus.
• Ability to follow instructions accurately and provide directions.
• Mathematical skills for basic addition, subtraction, etc.

The pay range for this role is $15.00 - $18.69 Hourly. The specific rate depends on experience, skill level, education, location, and applicable laws.