Client Service Cooordinator

Banfield Pet Hospital; Orlando (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in veterinary care is seeking a Client Service Coordinator to enhance client experiences and streamline operations. This role is pivotal in ensuring that clients and their pets receive exceptional service, from welcoming them into the hospital to educating them on pet health. The ideal candidate will thrive in a fast-paced environment, embodying the company's core principles of quality and efficiency. If you're passionate about animal care and possess strong communication skills, this is a fantastic opportunity to make a meaningful impact in the lives of pets and their owners.

Qualifications

• Must be at least 18 years old for certain duties.
• One year of customer service experience preferred.

Responsibilities

• Maximize client flow and ensure superior client care.
• Educate clients about pet health and wellness plans.
• Manage finances and conduct administrative functions.

Skills

Customer Service

Communication

Administrative Skills

Education

High School Diploma

Job description

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures effective communication with associates and clients, and coordinates the care of clients and pets in a welcoming, friendly, and efficient manner. This role influences client retention and encourages referrals.

ESSENTIAL RESPONSIBILITIES AND TASKS

1. Live and exemplify the Five Principles of Mars, Inc. within self and team.
2. Actively recruit new clients by promoting hospital services and managing the flow of clients and pets to ensure superior client care and maximum team productivity.
3. Maximize the number of pets seen by the hospital team through efficient hospital operations, supporting wellness plan clients.
4. Provide professional, efficient, and exceptional service at all times, including welcoming clients and pets, ensuring their comfort, and educating them about pet health.
5. Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
6. Assist incoming clients with documentation, entering pet information, and ensuring prompt service.
7. Assist outgoing clients by providing instructions, invoices, dispensing prescriptions, selling retail products, and scheduling appointments.
8. Manage finances by maintaining accurate balances and following proper procedures.
9. Conduct necessary administrative functions.
10. Perform other duties as assigned.

THE FIVE PRINCIPLES

• Quality – The consumer is our boss; quality is our work, and value for money is our goal.
• Responsibility – We demand total responsibility from ourselves and support the responsibility of others.
• Mutuality – A mutual benefit is a shared benefit that endures.
• Efficiency – We utilize resources fully, waste nothing, and focus on our strengths.
• Freedom – We need freedom to shape our future; profit enables this freedom.

EXPERIENCE, EDUCATION, AND/OR TRAINING

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
• One year of related experience required; customer service experience preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.