Client Service Coordinator

Banfield Pet Hospital; Jupiter (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in pet healthcare is seeking a passionate Client Service Coordinator to enhance client experiences. This role is pivotal in managing client flow, educating pet owners about wellness plans, and fostering a welcoming environment for both clients and pets. Ideal candidates will possess exceptional customer service skills and a love for animals. Join a dynamic team where your contributions will directly impact pet health and client satisfaction, all while enjoying a supportive work atmosphere that encourages growth and development.

Qualifications

• 1 year of customer service experience preferred.
• Medical background in veterinary or healthcare is a plus.

Responsibilities

• Manage client flow and ensure effective communication.
• Promote hospital services and educate clients on wellness plans.
• Maintain accurate financial records and perform administrative duties.

Skills

Customer Service

Communication

Pet Care Knowledge

Education

High School Diploma

Job description

Passionate Customer Service Professional Needed. Must Love Pets.

Banfield Pet Hospital of Jupiter

Job Description

The Client Service Coordinator ("CSC") at Banfield Pet Hospital in Jupiter, FL, is responsible for managing the flow of clients and pets, maximizing the productivity of the veterinary team, ensuring effective communication, and providing a welcoming environment. The role involves influencing client retention and referrals through exceptional service.

Essential Responsibilities and Tasks

1. Live and exemplify the Five Principles of Mars, Inc. within self and team.
2. Actively promote hospital services to recruit new clients and ensure smooth flow of clients and pets.
3. Support the hospital's wellness plans by maximizing the number of pets seen.
4. Provide professional, efficient, and exceptional service, including client and pet greetings, comfort, and education about pet health.
5. Educate clients on wellness plans, preventative care, and hospital services.
6. Assist incoming clients with documentation, pet information entry, and prompt service.
7. Assist outgoing clients with instructions, invoices, dispensing prescriptions, retail sales, and appointment scheduling.
8. Maintain accurate financial records and follow opening and closing procedures.
9. Perform administrative duties as needed.
10. Perform other duties as assigned.

Special Working Conditions

• Ability to work at a computer for extended periods.
• Comfortable around various pets, including dogs, cats, birds, and reptiles.
• Willingness to work weekends, evenings, and more than 40 hours per week as needed.
• Exposure to pets that may bite or scratch, and potential exposure to anesthesia, radiation, biological hazards, and medications.

Experience, Education, and Training

• High School Diploma or equivalent preferred.
• Must be at least 18 years old for radiography and radioactive substances exposure.
• One year of related customer service experience preferred.
• Medical background or training in veterinary, human healthcare, or pharmaceuticals is preferred.

Start your Banfield career as a Client Service Coordinator. Learn more about the impact you can make as part of our team and how we support our staff at https://jobs.banfield.com/.